The Tata Harrier has been dominating the mid-sized SUV segment in the country since its launch. To ensure complete peace of mind, Tata Motors offers comprehensive warranty packages that protect you against unexpected repair costs, providing a better value-for-money experience.
Every new vehicle and part manufactured by Tata comes with a guarantee that it is free from material and manufacturing defects. Tata Motors Original Parts offer a warranty of 6 months or 10,000 km from the date of purchase, whichever comes earlier.
In this article, we are going to browse through the car’s warranty coverage, its time period, and the claim process offered by Tata Motors to help you explore the benefits and choose the plan that suits you the best. Keep reading to learn more.
Overview of Tata Motors Harrier Car Warranty in India
The Tata Motors Harrier offers a varied warranty package due to variations in the car’s drivetrain. The Harrier is available in both ICE and EV versions, each with its own warranty package. The ICE version of the Tata Harrier has a standard 3-year or 100,000-kilometre warranty package.
This package covers critical components, including the engine and the engine management system, transmission system and gearbox, air conditioning system, fuel system and fuel pump, and many more. Moreover, any defects in the clutch and suspension will also be covered, up to 50,000 km now.
The standard warranty on the Tata Harrier EV is a 3-year warranty package covering 1,25,000 kilometres that covers almost all the same areas as its ICE counterpart. Luckily, Tata offers a 15-year warranty on the battery of the EV version at no additional cost.
The Tata Harrier also offers a Pentacare plan, which is an extendable warranty plan that extends the standard 3-year warranty package to 5 years, covering unlimited kilometres. This is available for both the ICE and the EV versions.
Tata Motors Harrier Warranty Coverage Details
The Tata Motors Harrier offers a range of standard packages for both the ICE and EV versions. The standard warranty duration for both the ICE and EV versions remains the same, which is 3 years. However, the distance covered varies, with 1,00,000 kilometres for the ICE version and 1,25,000 kilometres for the EV version.
The standard package covers all major components of the car, including the engine system, transmission system, gearbox, electrical peripherals, air conditioning system, and more, to ensure complete peace of mind for customers. However, it is essential to note that consumables and wear-and-tear components are not included in this standard warranty package.
Tata Motors Service Centres are spread all across the nation, including the remotest areas of India. This makes the process hassle-free and a lot more comfortable. The brand also offers the Pentacare plan, which is an extendable warranty that increases the coverage duration from 3 to 5 years for unlimited kilometres. The Pentacare plans start from ₹7,800.
Components Covered under the Tata Motors Harrier Warranty
The Tata Motors Harrier warranty is designed to cover early breakdowns and major repairs. This helps extend the car’s life and protects customers from unexpected repair costs. The standard warranty covers the following core components:
- Engine and Powertrain: All essential engine internals, turbochargers, cylinder heads, engine management hardware, valve gear, pistons, intercooler units, and related sensors.
- Clutch: Clutch pressure plate, clutch disc, release bearing, master and slave cylinder, clutch cable, clutch switch, and clutch HP pipe.
- Transmission System: Internal gears, shafts, synchromesh rings and hubs, bushes, selector forks, drive chains, gear levers and bushes, reverse switch, and many more.
- Cooling System: Radiator, water pump, thermostat, engine oil cooler, and auxiliary tank.
- Steering System: Rack and pinion, steering box, column, shaft bearings, couplings, power steering pump, pressure pipes, reservoir, and electric power steering and its components.
- Front Wheel Drive: Drive shaft and couplings, constant velocity joints, hub, drive flange, and transfer case.
- Fuel System: Fuel pump, pressure damper, auxiliary valve, overrun cutoff valve, deceleration valve, injectors, high-pressure pump, and others.
- Brake System: Servo, master cylinder, wheel cylinder, diesel vacuum pump, callipers, discs up to 50,000 km, handbrake lever ratchet, ABS ECU with modulator, wheel speed sensor, and others.
- Suspension: Shock Absorbers, control arms, upper and lower wishbones, springs, and subframe. The warranty for these is limited to 50,000 km from the first kilometre.
- Exhaust System: Secondary air pump, EGR valve, and EGR actuation system.
- Intake System: Assembly throttle body, air mass flow meter, air temperature sensor, cam angle sensor, air intake throttle, oil separator, and PVC valve.
- Ignition System: Ignition switch and immobiliser ECU.
- Evaporative Emission Control: Fuel tank cap and relief valve, fast idle control device, and cold start valve.
- Engine Management System: Water temperature sensor, crank angle sensor, vehicle speed sensor, distributor, ignition coil, ECU, knock sensor, lambda sensor, PDA position sensor, rail pressure sensor, and accelerator pedal sensor.
- Electricals: Starter motor and solenoid, alternator, wiper motor and washer motor, window motor, fan motors, panel switches and instruments, driver information system, body control module, ambient temperature sensor, and others.
- Air Conditioning: Compressor, condenser, evaporator, clutch management, AC control panel, Thermal Expansion valve, blower motor, heater unit, pressure switch, and automatic climate control unit.
- EV Specific: Battery pack, battery cooling system, battery management system, and charging interface.
Components Not Covered under the Tata Motors Harrier Warranty
While the Tata Motors Harrier warranty offers extensive coverage for critical components of the car, there are also items not covered under this warranty. These are standard exclusions for most manufacturers and extended warranty programmes alike, which are duly stated in the documents:
- Wear and Tear Parts: Items that wear out naturally over time, including but not limited to brake pads, clutch plates, tyres, windscreen wipers, and bulbs.
- Cosmetic damage includes dents and scratches, faded paint, or wear and tear on upholstery. These items are excluded because they do not affect the vehicle’s mechanical performance.
- Routine Maintenance: Any periodic maintenance services, including oil changes, filter changes, wheel alignments, and inspections, are the sole responsibility of the owner and are therefore not covered under warranty.
- Damage Caused by Negligence or Abuse: Any repair needed because of improper use, insufficient regular maintenance, accident, or unauthorised modification is excluded from the coverage.
- Accident or Environmental Damage: The warranty does not cover damages resulting from accidents, floods, storms, fires, or other natural calamities.
Tata Motors Harrier Extended Warranty Plans
The Tata Motors Harrier comes with a primary warranty of 3 years or 1,00,000 km. The extended warranty plans cover almost all the major aspects covered by the primary warranty. This helps ensure free-of-cost repairs for your car even after the primary warranty duration expires.
The extended warranty plans are available for up to 5 years or 1,40,000 km. The available extended warranty plans include:
- Up to 4 years: This plan covers the car for an additional year or up to 1,30,000 km at a cost of ₹7,800.
- Up to 5 years: This plan covers the car for two additional years or up to 1,40,000 km at a cost of ₹10,500.
These plans cover the essential mechanical, electrical, and engine parts to the same level of quality as the services offered under the primary warranty. The extended warranty plans can be purchased at any time before the original warranty expires, either at the time of car purchase or at a later date, from any authorised Tata Motors dealer.
Prices for the extended warranty plans may vary from city to city. They have options to suit everyone’s needs. However, having an extended warranty ensures lower maintenance costs, extended protection, and enforced driving confidence.
Tata Motors Harrier Warranty Claim Process
Filing a warranty claim for the Tata Motors Harrier warranty is not as tough as it seems if you are thorough with what you need. Both the primary and extended warranties have their own specific set of terms and conditions that apply, so it is essential to read your manual carefully before submitting a claim.
Here is a detailed step-by-step process guide to help you out:
Step 1: Check Out Your Warranty Paperwork
To effectively claim a warranty, review your warranty documentation first. Knowing what is covered is the best way to avoid problems when a claim is requested. Check for:
- The precise parts and systems covered under the warranty of your car
- The warranty period, both in time and mileage
- The circumstances under which the warranty will not be applicable
- Service locations or providers with whom you can collaborate
This can sometimes become quite difficult, mainly since the warranties or protection plans on various cars differ. Having this information organised will save you from the trouble of making a claim and will be more convenient for you.
Step 2: Log the Failure
Precise recording is crucial for the successful completion of a warranty claim. First and foremost, document the problem with your vehicle. This should include:
- Date and time the problem was observed
- Thorough explanation of the problem
- Any sounds, odours, or appearances not characteristically present
- Any previous repairs that have been done on that part of the vehicle.
Otherwise, if the defect is visible, photos or videos can be taken to show the defect. This type of documentation will be instrumental in supporting your claim. They show the problem and are the evidence that helps you to make your case.
Step 3: Contact the Warranty Provider
Contact your vehicle manufacturer’s warranty provider or the company providing your extended warranty. Be ready to provide:
- Your vehicle identification number (VIN)
- The warranty documentation showing your coverage
- A summary of the problem on record
Being as polite as possible and articulating your thoughts clearly will definitely help in the claims process, as customer service representatives will be more inclined to assist you because you’re being courteous and cooperative.
Step 4: Schedule an Inspection
Depending on your warranty provider’s instructions, you may need to visit an authorised service centre to have your vehicle inspected. This is to:
- Ensure you select a service location that is authorised to ensure your warranty remains safe from risk.
- Have your documents (problem description, warranty details) ready for your appointment.
- Ask for a copy of the service report for your records.
Step 5: Claim Follow-Up
After an inspection, the service provider will report their findings back to the warranty provider. Keep in mind the time allowed for handling the case may vary, but you should:
- Ask for an estimated time to get the reply.
- Keep notes of the follow-up communications.
If your claim is denied, do not be discouraged. You have the right to appeal the denial. Write your appeal based on your records, and specify which grounds give you cause to file a claim.
Following these steps and keeping your car regularly maintained will make the Tata Motors Harrier warranty claim procedure smooth and hassle-free, ensuring your car remains safe and runs at peak performance.
Summary
The Tata Motors Harrier is one of the safest cars available in India by an Indian automobile brand. After purchasing a car, all you should be doing is having a chill ride with your loved ones, not worrying about the repair costs.
The warranty packages ensure this, providing hassle-free ownership with low maintenance costs and complete protection against unexpected repair costs. Both warranty packs extend the life of your car and help it retain its value.
Regular maintenance and timely warranty claims help avoid abrupt repair costs and keep your car feeling like new.
FAQs about Tata Motors Harrier Warranty
Q. How long is the Tata Harrier warranty period?
The Tata Harrier comes with a primary warranty period of 3 years or 1,00,000 km, whichever comes first.
Q. What is meant by the lifetime warranty on the Harrier EV?
Tata Motors had recently announced that the Harrier EV would come with a lifetime warranty on the car’s battery, which technically means a period of 15 years for unlimited kilometres.
Q. What is meant by a three-year extended warranty?
An extended warranty typically refers to a warranty period that begins after the primary warranty period has expired. The duration of the extended warranty depends on the chosen package.
Q. Is the Tata Harrier a best-selling car?
Yes. The Tata Harrier has been dominating the mid-size SUV segment since its launch in the Indian automobile market.
