Owning a Mercedes-Benz is an investment in a brand synonymous with luxury, innovation, and uncompromising engineering. Complementing this premium ownership experience, comprehensive warranty programmes from Mercedes-Benz protect your vehicle from unexpected repair costs, helping maintain its sophisticated performance and enduring value.
Every new Mercedes-Benz comes with a strong standard warranty, plus the ability to extend your coverage to suit your longer-term driving needs. By doing so, an owner can choose the protection best suited to their driving needs and preferences.
In this guide, we explore the Mercedes-Benz car warranty in India, its duration, and the claim process to help you understand the benefits and select an appropriate plan for your vehicle.
Table of Contents
Overview of Mercedes-Benz Car Warranty in India
Mercedes-Benz India offers complete peace of mind for its valued customers through its comprehensive warranty programme. A standard factory warranty of 3 years, with no mileage limitation, applies to all new Mercedes-Benz vehicles from the date of initial registration.
The warranty fully covers the entire vehicle against manufacturing defects, providing broad coverage for all major components and systems. It does not, however, include routine maintenance items or parts that show expected wear and tear.
Throughout the warranty period, customers can receive free repairs or replacements of eligible components at any authorised Mercedes-Benz service centre in the country. In addition, one can take out a flexible warranty package under Mercedes-Benz during the term of their existing warranty and renew it annually to ensure long-term protection and peace of mind.
This makes the Mercedes-Benz warranty programme one of the most comprehensive in the luxury automobile segment in India.
Mercedes-Benz Car Warranty Coverage Details
The Mercedes-Benz car warranty in India provides comprehensive cover so that customers can operate their vehicles with complete peace of mind. A standard factory warranty offers three years of cover with no mileage limit, ensuring great value and protection from the date of first registration.
This programme covers the whole vehicle for manufacturing defects, thus ensuring that all major components and systems are covered. However, it should be noted that consumables and wear-and-tear components are not included in the scope of this warranty. All owners can confidently approach any of the more than 100 authorised Mercedes-Benz service centres spread across the country for free repairs or replacement within the warranty period.
The brand also offers flexible extended warranty package options that can be taken out for 12, 24, or 36 months while the new vehicle warranty is still active, provided the vehicle hasn’t exceeded 200,000 kilometres.
A 12-month warranty package is also offered for cars aged between 2 and 5 years with less than 100,000 kilometres of mileage, provided they are serviced or undergo a main inspection at an authorised Mercedes-Benz workshop. The programme allows annual extension up to the 12th year, providing long-term protection and maintaining the vehicle’s premium ownership experience.
Components Covered under the Mercedes-Benz Car Warranty
A Mercedes warranty coverage provides complete protection for your vehicle against defects in manufacture. The warranty covers all repair work and parts costs, subject to the following terms and conditions:
- Standard Warranty: Every vehicle sold by Mercedes-Benz India is covered for defects in material/workmanship for a period of 36 months under the standard warranty. There is no mileage limitation in this regard.
- Star Care Programme: An additional warranty for 12 months beyond the standard warranty period is given to the vehicles on similar conditions to those of the standard warranty.
- Repair Coverage: The warranty covers repair or replacement of defective or failed parts, at the discretion of Mercedes-Benz India.
- Parts Warranty: Replaced parts under warranty are covered up to the end of the warranty period of the vehicle.
- Labour Coverage: The liability of Mercedes-Benz India includes both replacement of failed parts and associated labour costs within the warranty period.
Components Not Covered under the Mercedes-Benz Car Warranty
Although comprehensive, the Mercedes warranty coverage does have certain items and conditions excluded under the terms of the policy. These are as follows:
- Tyres: Warranty for tyres is given by the respective tyre manufacturers/suppliers only.
- Consumable Parts: All filters, brake parts, wiper blades, bulbs, carbon brushes, fuses, spark plugs, belts, drive chain, and similar consumable parts are excluded from the warranty coverage.
- Fluids and Lubricants: Brake fluid, coolant, windshield washer fluid, air conditioner refrigerant, oils, and other lubricants are also excluded from the warranty.
- Wear and Tear Parts: Those parts that require periodic replacement/maintenance due to everyday use.
- Unauthorised Servicing: Services availed at unauthorised workshops or independent service providers.
- Modifications: Any alteration of original technical characteristics, including non-recommended wheels/tyres, additional electrical fittings, spoilers, or other modifications changing the performance of the vehicle.
- Misuse-Related Damage: Damage resulting from improper handling, storage, transportation, maintenance, or repairs other than as specified in the Owner’s Manual.
- Accidental Damage: Damages occasioned by accidents, collisions, fire, theft, natural calamities, riots, and consequential damages.
- Cosmetic Issues: Sensory complaints for noise, vibration, smell, temperature; discolouration or deformation due to unapproved cleaning agents; glass breakages, cracks, scratches.
- External Factors: Damage by chemical effects, stone chipping, acid rain, industrial fallout, bird droppings, seawater, or iron dust.
- Electronic Data: Loss, destruction, or corruption of electronic data.
- Battery Issues: Battery defects due to the extended parking or sparing use of the vehicle.
- Neglect of Maintenance: Damage arising out of delayed repairs, use of wrong fuel, overload, or extreme driving conditions.
This warranty is valid provided the vehicle is used for its intended purpose and is properly serviced in accordance with the instructions given in the Owner’s Manual by an authorised Mercedes-Benz workshop within the specified intervals.
Mercedes-Benz Extended Warranty Plans
With the Mercedes-Benz Advance Assurance Extended Warranty Programme, you receive long-term protection and peace of mind. It safeguards your vehicle from unexpected repair costs once the primary warranty period expires. This extended warranty can be purchased on the day you drive home your Mercedes-Benz, up to the end of the Standard Warranty, which is 3 years.
This programme offers up to 3 years of additional coverage with unlimited mileage protection, ensuring your vehicle remains protected against unexpected expenses over the long term.
Key benefits of the Advance Assurance Programme include:
- Coverage against any unexpected repair costs
- Priority service and express claim processing
- 36-month purchase timespan flexibility
- Unlimited mileage coverage
- Transferable programme benefits that increase your vehicle’s resale value
The extended warranty programme is available at all authorised Mercedes-Benz dealerships across India. Prices vary depending on the age of your vehicle – the older the car, the higher the cost to cover it.
Mercedes-Benz Car Warranty Claim Process
Making a claim on your Mercedes-Benz car warranty in India is relatively easy once you know the proper steps involved. Here’s a step-by-step guide to help you through the claim process:
- Step 1: Review Your Warranty Documentation
Begin by reading your warranty documents carefully, in order to know the scope of your coverage. Note especially:
- Specific components and systems covered under your warranty
- Duration of coverage: time period and mileage limits
- Circumstances that can invalidate your warranty coverage
- Approved service centres, including authorised repair facilities
By maintaining organised warranty records, it becomes much easier to manage multiple vehicles or different protection plans and to have a smoother claims experience.
- Step 2: Document the Issue Thoroughly
Comprehensive documentation significantly strengthens your warranty claim. When you notice an issue, record:
- Date and time when the problem was noticed
- A comprehensive description of the problem
- Anything that sounds, smells, or looks unusual
- Any past repairs that have been carried out on that part of the vehicle
Meanwhile, if the problem is apparent, then photographs or videos can be taken to show the defect. These can be especially helpful in demonstrating the problem to service technicians and warranty administrators.
- Step 3: Contact Your Warranty Administrator
Contact either Mercedes-Benz warranty services or your extended warranty provider with the following information at hand:
- Your vehicle identification number (VIN)
- Relevant warranty documents and coverage details
- Concise summary of the documented issue
Being polite and clear throughout will also help the process of claims, as customer service representatives are more willing to assist you if you are courteous and cooperative.
- Step 4: Arrange for Professional Inspection
Schedule an inspection at an authorised Mercedes-Benz service centre and make sure:
- The facility is authorised to perform warranty repairs
- All documentation and problem descriptions are prepared for the appointment
- You obtain and retain copies of all inspection reports
Regular maintenance at authorised service centres not only reduces the chances of any problem but also helps when claiming a warranty.
- Step 5: Follow-up on Claim Status
After the inspection, the service centre will communicate its findings to the warranty provider. During this phase:
- Ask for an estimated timeline to resolve the claim
- Maintain detailed records of all follow-up communications
- Keep copies of all service reports and correspondence
Should your claim face rejection, remember you have the right to appeal the decision. Use your comprehensive documentation to support your case during the appeals process.
Following these steps in a structured manner and maintaining your vehicle to manufacturer specifications will ensure a smooth warranty claim experience with Mercedes-Benz, continuing to keep your vehicle at its best while protecting your investment.
Summary
Owning a Mercedes-Benz is more than just driving a luxury car; it’s long-term peace of mind, backed by one of the most prestigious automotive brands in the world. In India, Mercedes-Benz car warranty programmes are designed to offer hassle-free ownership, lower maintenance costs, and sustained premium performance.
Whether it’s the standard 3-year unlimited mileage warranty or added peace of mind with the Advance Assurance Extended Warranty Programme, you’re securing your vehicle’s value and reliability well into the future.
With regular maintenance at authorised service centres and following proper procedures for warranty claims, you can maximise this coverage to ensure your Mercedes-Benz continues to deliver its signature blend of performance and sophistication.
FAQs about Mercedes-Benz Car Warranty
Q. How long is the warranty period for Mercedes-Benz cars?
The new Mercedes-Benz vehicles have a 3-year unlimited-mileage warranty from the date of first registration. The warranty covers the car in its entirety, including all major components and systems, against manufacturing defects.
Q. Where can I buy the Mercedes-Benz Extended Warranty Programme?
It can be purchased at any participating authorised Mercedes-Benz workshop in the country, at any time before the standard 3-year warranty expires. It’s best to buy within the first 180 days of ownership to maximise benefits.
Q. What is not covered by the warranty from Mercedes-Benz?
Consumable components like filters, brake parts, wiper blades, and bulbs; wear-and-tear parts; fluids and lubricants; tyres; and damages due to accidents, misuse, unapproved alterations, or improper maintenance are specifically excluded from the warranty.
Q. Where do I place the warranty claim for a Mercedes-Benz car?
Warranty claims can be made at any of the Mercedes-Benz service centres spread across India. Kindly carry your warranty documents, service records, and vehicle information.
Q. Does the Mercedes-Benz warranty cover routine maintenance?
No, the warranty does not cover routine maintenance services such as oil changes, filter replacements, and fluid top-offs. These are at the owner’s expense and are required to be carried out on a periodic basis at an authorised Mercedes-Benz workshop if the warranty is to remain in effect.
