Buying a Maruti Suzuki car means investing in a brand renowned for its reliability, performance, and customer satisfaction. For complete peace of mind, Maruti Suzuki has comprehensive warranty programmes to protect your car against surprise repair costs, while maintaining its long-term value.
Every new Maruti Suzuki vehicle is sold with a standard warranty of up to 36 months or 1,00,000 km. The extended warranty is available in three tiers: Platinum, Royal Platinum, and Solitaire, thus providing owners with the flexibility to select their level of protection.
In this article, we explore the car warranty coverage, its time period, and claim process provided by Maruti Suzuki, to help you understand the benefits involved and choose an appropriate plan for your car.
Table of Contents
Overview of Maruti Suzuki Car Warranty in India
Maruti Suzuki India Limited has expanded its vehicle warranty programme to provide customers with greater satisfaction and long-term value. Starting July 9, 2024, every new vehicle sold by Maruti Suzuki will come with an enhanced standard factory warranty of 3 years or 1,00,000 km (whichever is earlier), up from the previous warranty coverage of 2 years or 40,000 km.
The vehicle components covered by the standard factory warranty include the engine, transmission, electrical systems, air conditioning system, and other essential mechanical parts, which protect owners against manufacturing defects during the warranty period. However, routine maintenance items and normal wear-and-tear parts are excluded from coverage.
Throughout this period, customers can get free repairs or replacements for eligible components at any authorised Maruti Suzuki service centre across India. Furthermore, with the Maruti Suzuki Extended Warranty Program, customers can further extend their vehicle protection for up to 6 years or 1,60,000 km, ensuring lasting peace of mind.
This makes Maruti Suzuki’s warranty plans among the most comprehensive in the Indian automobile market.
Maruti Suzuki Car Warranty Coverage Details
The Maruti Suzuki car warranty provides comprehensive protection, enabling customers to enjoy a carefree ownership experience. The enhanced standard factory warranty, effective from July 9, 2024, is for 3 years or 1,00,000 km, whichever is earlier, up from the earlier 2 years or 40,000 km plan.
Under this warranty, Maruti Suzuki covers all essential components, including the engine, transmission, mechanical parts, electrical systems, and air conditioning systems, to protect customers from manufacturing defects. However, it is worth noting that consumables and wear-and-tear components are not covered under this.
During this period, car owners can get their car repaired or replaced free of charge at any of Maruti Suzuki’s authorised service centres spread throughout India, making the process of maintaining a car easy.
It also expanded the choices of extended warranty options by offering plans that protect for 6 years or 1,60,000 km. These new extended warranty packages cover more components than ever before, thereby providing further long-term peace of mind.
Components Covered under the Maruti Suzuki Car Warranty
The Maruti Suzuki car warranty covers all major components essential for the proper performance and reliability of your vehicle. The warranty coverage protects you from unexpected repair costs resulting from manufacturing defects or mechanical failures.
Here’s what’s covered:
- Engine: It comprises major components, including the engine block, pistons, timing gears, cylinder heads, lubrication systems, and cooling systems. This helps in protection against mechanical defects and failures.
- Transmission: The gearbox, gear-shifting mechanism, transmission fluid system, and the corresponding internal components are also covered.
- Electrical Systems: Protects key electrical components, such as sensors, wiring harnesses, and alternators, that drive modern car functions.
- Suspension and Steering: This includes major components such as shock absorbers, struts, steering column, and other related components to ensure smooth handling and ride comfort.
- A/C & Cooling Systems: Consists of components such as the radiator, air conditioning compressor, and condenser, which regulate proper temperature and cabin comfort.
Components Not Covered under the Maruti Suzuki Car Warranty
While the Maruti Suzuki car warranty offers broad coverage for critical components of the car, there are also items not covered under this warranty. These exclusions are standard for most manufacturers and extended warranty programs alike and are duly stated in the policy documents.
These are as follows:
- Wear and Tear Parts: Items that wear out naturally over time, such as brake pads, clutch plates, tyres, windshield wipers, and bulbs.
- Cosmetic Damage: Items such as dents, scratches, faded paint, or wear and tear on upholstery are not included, as they do not affect the vehicle’s mechanical performance.
- Routine Maintenance: The owner is responsible for regular maintenance services, such as changing oil, filters, and wheel alignment, as well as periodic inspections, which are not covered by the warranty.
- Damage due to Negligence or Abuse: Repairs required because of improper usage, lack of regular maintenance, accident, or unauthorised modification are not covered.
- Accident or Environmental Damage: Damages caused by accidents, floods, storms, fire, or other natural calamities are excluded from the warranty.
Maruti Suzuki Extended Warranty Plans
Maruti Suzuki offers a range of extended warranty plans that extend beyond routine coverage, providing long-term assurance and peace of mind for customers. These extended warranty plans are designed to protect your vehicle from unexpected repair costs after the primary warranty period has expired.
Every Maruti Suzuki car comes with a warranty for 2 years or 40,000 km from the date of sale, whichever is earlier. However, an extended warranty package will guarantee the protection up to 5 years or 1,00,000 km. This helps keep your car safe from unexpected manufacturing flaws and repair expenses over the long term.
The following are the Maruti Suzuki extended warranty plans that are available for customers:
- Solitaire: Up to 6th year or 1,60,000 km
- Royal Platinum: Up to 5th year or 1,40,000 km
- Platinum: Up to 4th year* or 1,20,000 km
These plans include the necessary mechanical, electrical and engine parts but at the same level of quality service as provided under the normal warranty. The long warranty plans can be purchased at any time before the expiry of the standard warranty, either at the time of car purchase or at a later date, in an authorised Maruti Suzuki dealership.
Prices of such plans vary according to the vehicle model and variant, as well as the selected coverage period. They are flexible enough to suit any budget or ownership requirement. Thus, the extended warranty offered by Maruti Suzuki provides extended protection, along with lower maintenance costs and continued driving confidence over the years.
Maruti Suzuki Car Warranty Claim Process
Filing a claim against the warranty of Maruti Suzuki cars is an easy process if you know exactly what to pursue. Both standard and extended warranties have specific terms and conditions that apply, so start by reading your coverage carefully.
Here is a step-by-step guide to help you through this process:
Step 1: Check Out Your Warranty Paperwork
To efficiently file a warranty claim, it is necessary to inspect your warranty documentation first. Knowing what is covered is the primary way to prevent problems when requesting a claim. Check for:
- The exact parts and systems that are covered by your car warranty
- The warranty period (both time and mileage)
- The circumstances under which the warranty will not be applicable
- The service locations or providers that you can cooperate with
It can sometimes be challenging to keep track of warranties, especially if you have purchased multiple cars with varying warranties or protection plans. Having this information organised will save you the trouble of making a claim and make it more convenient for you.
Step 2: Record the Malfunction
Precise recording is quite instrumental in the accomplishment of a warranty claim. First of all, document the problem with your vehicle. This should include:
- Date and time when the problem was noticed
- A thorough explanation of the problem
- Any sounds, odours, or appearances that are not typical
- Any previous repairs that have been done on that part of the vehicle
Meanwhile, if the problem is apparent, then photographs or videos can be taken to show the defect. Such documentation will be instrumental in your claim. They provide the problem and are the evidence which helps you to make your case.
Step 3: Contact the Warranty Provider
Contact the provider of your vehicle manufacturer’s warranty or the company offering your extended warranty. Prepare to present:
- Your vehicle identification number (VIN)
- The warranty documentation that shows your coverage
- A summary of the documented problem
Maintaining a polite and clear tone throughout your interaction can facilitate the claims process, as customer service representatives will be more willing to help if you are courteous and cooperative.
Step 4: Schedule an Inspection
As per the directions given by your warranty provider, you may be required to take your vehicle to an authorised service centre for inspection. This step is important:
- Ensure that you select a service location authorised to be safe from the risk of voiding your warranty.
- Have your documents (problem description, warranty details) ready for your appointment.
- Ask for a copy of the service report for your records.
Keep in mind that proper service can most of the time help avoid warranty problems. If your vehicle has been regularly maintained, this can provide you with more confidence when making a claim.
Step 5: Claim Follow-Up
After an inspection, the service provider will report their findings back to the warranty provider. Remember that the time allowed for handling the case might be different, but you should:
- Ask for an estimated time for getting the reply.
- Keep notes of the follow-up communications.
In case your claim is rejected, do not lose your courage. You are entitled to challenge the decision. Refer to your records when writing your appeal and explain which reasons support your claim.
Following these steps and keeping your car regularly maintained will make the warranty claim procedure for Maruti Suzuki smooth and hassle-free, ensuring your car remains safe and runs at its peak performance.
Summary
Owning a Maruti Suzuki car means more than just driving a reliable vehicle; it’s about enjoying long-term peace of mind backed by one of India’s most trusted automotive brands. Through Maruti car warranty India schemes, the company has provided its customers with hassle-free ownership, reduced cost of maintenance, and uninterrupted performance.
Whether you stick to the standard 3-year warranty or upgrade to an extended plan for up to 6 years or 1,60,000 km, you’re securing your car’s value and reliability for the future. Regular maintenance and timely warranty claims will help you make the most of this coverage, ensuring that your Maruti Suzuki stays as dependable as the day you bought it.
FAQs about Maruti Suzuki Car Warranty
Q. What is the warranty period for Maruti Suzuki cars?
New Maruti Suzuki cars are covered by a standard 3-year or 1,00,000 km warranty, whichever comes first. Among the major parts that it includes are the engine, transmission, and electrical systems.
Q. Can I purchase an extended warranty after buying the car?
Yes, one can purchase a Maruti Suzuki Extended Warranty at any time before the standard period expires at an authorised dealership.
Q. What components are not covered under warranty by Maruti Suzuki?
The warranty excludes wear-and-tear items, including brake pads, tyres, clutch plates, regular maintenance, and damage resulting from accidents or abuse.
Q. How long can I extend my Maruti Suzuki car warranty?
The coverage can be extended for a period of up to 6 years or 160,000 km, depending on the plan selected: Platinum, Royal Platinum, or Solitaire.
Q. Where do I claim the warranty of my Maruti Suzuki car?
Warranty claims can be made at any of the authorised Maruti Suzuki service centres across India. Please remember to bring your warranty booklet, service records, and any other necessary documentation with you during the visit.
