Gone are the days of waiting in long toll queues with cash in hand. Thanks to FASTag, toll collection has gone digital and seamless across Indian highways. Among various banks offering this service, IndusInd Bank has emerged as a reliable provider, offering simple application processes and efficient customer support.
Whether you’re a new vehicle owner or looking to switch banks, this guide covers everything you need to know about IndusInd Bank FASTag, from application and recharges to troubleshooting common issues.
What is FASTag?
FASTag is an electronic toll collection system operated by the National Highway Authority of India (NHAI). It uses Radio Frequency Identification (RFID) technology to automatically deduct toll charges as vehicles pass through toll plazas. FASTag is affixed on the windscreen of a vehicle and linked to a prepaid wallet or bank account. This reduces congestion, lowers fuel consumption, and improves overall traffic efficiency.
The system has been made mandatory for all vehicles in India, and failure to have a valid FASTag may result in double toll charges. With over 1,000 toll plazas now accepting FASTag payments, its adoption is nearly universal across national highways and increasingly on state highways as well.
IndusInd Bank and NHAI Integration
IndusInd Bank is one of the certified banks authorized by NHAI to issue FASTags in India. The bank has streamlined its services by integrating with NHAI’s centralized toll payment infrastructure. This partnership ensures real-time recharge capabilities, smooth toll payments, and user-friendly customer support.
The FASTags issued by IndusInd Bank are interoperable and accepted at all NHAI-approved toll plazas. Additionally, IndusInd offers users the flexibility to manage their FASTag accounts via online portals and mobile apps, providing full visibility into transactions, balances, and recharge history.
Their platform also supports auto-recharge, low-balance alerts, and instant SMS/email notifications, making it easier for users to stay on top of their FASTag activity. The integration also allows direct linking with savings accounts for seamless debit functionality.
IndusInd FASTag Application Process Online
Applying online for an IndusInd Bank FASTag is straightforward and takes only a few minutes. Here’s how to do it:
Step-by-step Process:
- Visit the official IndusInd FASTag portal: https://fastag.indusind.com
- Click on “Apply Now”
- Enter your mobile number and email ID for OTP verification
- Fill out the registration form with:
- Vehicle registration number
- Owner’s name and address
- Vehicle type and class
- Upload required documents:
- Vehicle Registration Certificate (RC)
- KYC documents (Aadhaar, PAN, or Voter ID)
- Passport-size photograph
- Choose payment method and pay the FASTag issuance fee
- Submit the application
Once the payment is made, the FASTag will be dispatched to your address. You will receive tracking details via SMS or email. After receiving the tag, it must be affixed on the windshield as per instructions provided.
You can activate and manage the FASTag through the IndusInd Bank FASTag login portal. First-time users will be prompted to set a password to access their account dashboard.
IndusInd FASTag Application Process Offline
You can also apply for IndusInd Bank FASTag offline by visiting select branches or authorized Point of Sale (POS) locations, often located at toll plazas or IndusInd Bank partner dealerships.
- Carry original and photocopies of required documents
- Fill out the physical FASTag application form
- Submit KYC documents and vehicle RC
- Make the payment (cash, card, or UPI accepted)
Once verified, the POS agent will issue and activate your FASTag on the spot. This method is useful for those who prefer in-person assistance or do not have access to online services.
Documents Required
To apply for IndusInd FASTag, keep the following documents ready:
- Vehicle Registration Certificate (RC)
- KYC documents:
- Individual: Aadhaar card, PAN card, Passport, or Voter ID
- Corporate: GST Certificate, Company PAN, Authorization Letter
- Passport-size photo of the vehicle owner
- Address proof (if not present on KYC)
Ensure that all documents are valid and clearly scanned (for online applications). Incomplete or mismatched details may result in application delays.
For commercial vehicles, additional documentation may be required such as permit copies or proof of fleet ownership.
IndusInd FASTag Charges and Fee Breakdown
Here’s a breakdown of the applicable fees when applying for an IndusInd FASTag:
| Fee Type | Amount |
| Tag Joining Fee | Rs.100 (One-time) |
| Refundable Security Deposit | Rs.150 to Rs.500 (based on vehicle class) |
| Minimum Wallet Balance | Rs.100 to Rs.300 |
- Reissue Fee: Rs.100 (in case of tag damage or loss)
- Toll Charges: As per NHAI rates at each toll plaza
The security deposit is refunded upon tag cancellation, provided there are no outstanding dues. IndusInd Bank may offer discounts or cashback from time to time on tag issuance or recharges.
There are no hidden fees, and the entire fee structure is clearly outlined during the application process.
IndusInd FASTag Customer Care Info
In case of issues or queries, users can reach IndusInd Bank FASTag customer care through multiple channels:
- Toll-Free Number: 1860 500 5004 (available 24×7)
- Email: [email protected]
- Online Chat: Via official IndusInd FASTag portal
- Mobile App: In-app support available
Customers can use these channels to:
- Report FASTag issues
- Update KYC or vehicle details
- Request refunds or account closure
- Resolve recharge problems or toll overcharges
The response time is generally quick, and most complaints are resolved within 48 hours.
How to Recharge FASTag?
Recharging your IndusInd FASTag is easy and can be done through various modes:
- IndusInd FASTag Portal: Login and add funds using net banking, debit/credit cards, or UPI
- UPI Apps: Use BHIM or other apps to transfer money to your FASTag account
- Auto-Recharge: Set up auto-debit from your IndusInd account
- Mobile Wallets: Some third-party wallets may support FASTag recharges
Ensure you maintain a minimum balance to avoid transaction failures at toll plazas. You will receive SMS/email alerts after each recharge and toll transaction.
Troubleshooting & Common Issues
Here are common issues and how to resolve them:
- Tag not working: Check if it’s properly affixed and account has sufficient balance
- Incorrect toll deduction: Raise a complaint via customer care with toll plaza receipt
- Login issues: Use the “Forgot Password” option or contact support
- Low balance alerts: Set up auto-recharge to avoid balance issues
- Tag damage: Apply for reissue online or visit a POS
IndusInd Bank also supports dispute resolution through the grievance redressal framework mandated by NHAI.
Conclusion
IndusInd Bank FASTag offers a reliable and user-friendly toll payment solution for Indian drivers. With a quick application process, transparent fee structure, and responsive customer care, it’s a practical choice for both private and commercial vehicle owners. The digital shift to FASTag not only saves time but also promotes cashless travel and better fuel efficiency.
Whether you opt for online or offline application, managing your FASTag with IndusInd is straightforward and efficient. Regular recharges and timely updates ensure hassle-free highway journeys. If you’re still using cash or haven’t linked your FASTag to your vehicle yet, now is the time to make the switch.
FAQs
Q. Is IndusInd FASTag valid at all toll plazas?
Yes, IndusInd FASTag is valid at all NHAI-approved toll plazas across India. It uses RFID technology linked to the National Electronic Toll Collection (NETC) system. This means you can drive through most national and state highways without stopping for cash payments.
Q. How long does it take to receive the FASTag after applying online?
After applying online, you will typically receive the IndusInd FASTag within 5 to 7 working days. The delivery time may vary slightly depending on your location and courier availability.
Q. Can I transfer my existing FASTag to IndusInd Bank?
No, FASTags are not transferable between banks. If you want to switch to IndusInd Bank, you must close your existing tag with the previous issuer. Once closed, you can apply for a fresh FASTag with IndusInd.
Q. What if my vehicle is sold?
If you sell your vehicle, it’s important to close the FASTag account linked to it. You can also claim the refundable security deposit from IndusInd after closure. This prevents misuse of the tag by the new owner.
Q. Can I recharge IndusInd FASTag using UPI?
Yes, UPI is one of the most convenient ways to recharge your IndusInd FASTag. You can use your UPI app by entering the FASTag UPI ID. Funds are usually reflected instantly in your FASTag wallet.
