FASTag enables you to clear the toll fees electronically without any manual effort. However, to ensure that a FASTag is used only by one vehicle, it is important to complete the KYC process for it. If you don’t complete the KYC within the required timeframe, it leads to the deactivation of the FASTag, or else the FASTag provider may suspend or blacklist your FASTag account. This would result in the wastage of the FASTag balance that you had added while activating the FASTag. In this blog, we shall learn how to update the ICICI FASTag KYC online through a step-by-step process.
Table of Contents
What is FASTag KYC, and why is it important?
FASTag KYC simply means linking your FASTag account to your vehicle and your personal identity. To link the vehicle, the Registration Certificate or RC is used, whereas your personal identity is linked via documents such as the PAN card or Aadhaar card.
When your FASTag is only linked with your mobile number and other minimal details, you cannot add a higher amount to your FASTag balance. Also, it may be restricted by the FASTag provider soon after activation. On the other hand, a full KYC helps you to use the FASTag balance without any restrictions. It also helps you to recharge the FASTag account with a higher amount. Ultimately, it will help you to clear the toll payment smoothly across the country.
Types of FASTag KYC
Check the table below to understand the difference between the minimum KYC and full KYC in detail:
| Basis of Comparison | Minimum KYC | Full KYC |
| Required Documents | Address proof, PAN card, RC, and mobile number. | Vehicle RC, mobile number, and any ID proof such as a driving license or Aadhaar Card |
| FASTag Balance Limit | Rs. 10,000 | Rs. 1 lakh to Rs. 2 lakh |
| Monthly Load Limit | Up to Rs. 10,000 | No limit or higher limit |
| Annual Limit | Rs. 1,20,000 | No specific annual limit |
| Usage Type | Occasional use | Heavy or frequent use |
| Upgrade Option | Full KYC can be done later | Full KYC is the highest upgrade |
| Validity | Up to 24 months | Lifetime Validity |
Documents Required for ICICI FASTag KYC
The documents that are required to update to a full ICICI FASTag KYC are described below:
- Vehicle Registration Certificate or RC: The copies of both the front and back sides of the RC must be uploaded for the KYC upgrade.
- Identity Proof: Upload any document that serves as your identity proof, such as an Aadhaar Card, PAN Card, Voter ID, Passport, or Driving Licence. A passport-sized photograph must also be uploaded.
- Vehicle Documents: The vehicle photographs showing the front and sides, along with the number plates, must be uploaded for ICICI Bank FASTag KYC. The photograph of the windshield containing the FASTag sticker must also be uploaded to complete the KYC procedure smoothly.
For offline KYC, you must carry all the physical copies of these documents to your nearest ICICI bank branch.
Also Read: Complete Guide to ICICI FASTag: How to Apply, Customer Care, Fees & Charges
How to Update ICICI Bank FASTag KYC Online?
Let’s check how to update the ICICI Bank FASTag online through the official ICICI Bank FASTag portal first:
- Step 1: Open the ICICI Bank FASTag portal and log in with your registered mobile number or wallet ID.
- Step 2: Once the portal opens, you can find the option of ‘Update KYC’ on the dashboard menu.
- Step 3: Now, upload the documents such as RC, vehicle photographs, etc. as requested during the KYC procedure. Finally, check all the documents and details you’ve submitted and hit the ‘submit’ button.
Alternatively, you can also complete the KYC process through the iMobile Pay app of the ICICI Bank. Here are the steps you need to follow during this process:
- Step 1: Log in to the iMobile Pay app through your registered mobile number, 4-digit mobile PIN, or fingerprint.
- Step 2: Go to the ‘Bill Payment, Recharge, and FASTag’ option and select the ‘FASTag’ option once a new page opens.
- Step 3: Here, you will find an option to update KYC. Tap on that option and upload all the vehicle documents and details as requested.
- Step 4: After reviewing all the details, you can click on the submit button and complete the KYC process.
ICICI Bank FASTag KYC Charges
The KYC updation process is free on the ICICI FASTag portal and iMobile Pay app. However, for activating a new FASTag or replacing the FASTag if it’s damaged, stolen, or has any other issue, a one-time fee of Rs. 99.12 along with the deposit (refundable) according to the vehicle type is charged.
How to Check ICICI Bank FASTag KYC Status?
Follow these steps to check the ICICI Bank FASTag KYC status:
- Log in to the ICICI Bank FASTag portal with your login credentials. Now, go to the ‘Upload Know Your Vehicle (KYV)’ section. Here, you can check the KYC update status. Three statuses can be reflected on the screen, viz. approved, pending, and rejected.
- If the KYC documents are successfully verified, the status ‘Approved’ will be shown on the screen. If the verification is still in process, you’ll see the ‘Pending’ status on the screen. The ‘Rejected’ status reflects that your documents have not been approved due to missing or incorrect details.
A similar process can be followed on the iMobile Pay app to check your KYC update status.
What Happens if FASTag KYC is Not Updated?
If you don’t update the KYC, the FASTag will be blacklisted, deactivated, or blocked permanently by ICICI Bank. This means that you won’t be able to recharge your FASTag wallet or pay at the toll plazas via that specific FASTag. Remember that cash payments require a double toll fee payment at the toll booths. So, it is always better to complete the KYC before your FASTag card gets deactivated.
Common Issues While Updating KYC & Fixes
The common issues faced by individuals while updating the ICICI Bank FASTag KYC are listed below:
- Mismatch in Details
If the details provided in your documents do not match, it may lead to the rejection of the KYC update. For instance, if your name on your PAN card and Aadhaar card differ slightly, it would lead to a mismatch, meaning that your KYC update request would be rejected.
A method to fix this would be to cross-check your name, birthdate, and other specific details on your documents. If there is any mismatch, it would be better to update these details before submitting the KYC update request.
- Blurry Photos
If the images of the vehicle or RC you’ve uploaded during the online KYC updation process are blurry or unclear, it may also lead to the rejection of your KYC update request.
To prevent this issue, capture clear images in HD quality and upload them to the ICICI Bank FASTag portal or iMobile Pay app.
- Invalid or Expired Documents
If any of your documents have expired or are invalid, it can cause a rejection of the KYC update request. For instance, if you upload an outdated electricity bill as address proof, it will cause a rejection.
To avoid this issue, always upload valid documents that are well within the expiry date range.
- Uploading Issues
Slow internet can stop the photos and documents from being uploaded. To fix this issue, you must ensure that the internet connection is fast and stable while uploading the photos and documents.
ICICI Bank FASTag Customer Care Details
The 24/7 helpline numbers of the customer care dedicated to ICICI Bank FASTag customers are given below:
- Toll-Free Number: 1800 2100 104
- Chargeable Number: 1860 2670 104
Email Support: [email protected]
Summary
We hope you’ve understood how crucial it is to update the ICICI FASTag KYC before it gets suspended, blacklisted, or deactivated. The good thing is that you can complete this process online now using the ICICI Bank FASTag portal and iMobile Pay app. Check the steps explained in the above sections to avoid any mistakes while completing this process.
Also Read: How to Deactivate FASTag: Importance & Process
FAQs
Q. Is there any fee for updating the ICICI FASTag KYC online?
No, there is no fee charged for updating the ICICI FASTag KYC online, as it is completely free.
Q. How much time is required for the ICICI Bank FASTag KYC process to be completed?
It can take up to 3 days for the ICICI Bank FASTag KYC process to be completed.
Q. Can I reactivate the blocked ICICI Bank FASTag due to incomplete KYC documents?
Yes, it is possible to reactivate the blocked ICICI Bank FASTag due to incomplete KYC by uploading the required vehicle details and documents.
Q. Can I use the same FASTag for multiple cars after KYC?
No, the basic purpose of FASTag KYC is to restrict the usage of a FASTag to a single vehicle.
Q. Can the ICICI Bank FASTag KYC update be done offline?
Yes, the KYC for the ICICI Bank FASTag can be updated offline by visiting the nearest ICICI Bank branch.
