FASTag is necessary for the electronic payment of toll plazas fees. However, ignoring the FASTag KYC can lead to deactivation or suspension of your FASTag card. To avoid this, you must update the KYC documents immediately after acquiring the FASTag card. As per the RBI norms, all the vehicle owners must update their FASTag to avoid misuse of the same FASTag for different vehicles or vice versa. Read the complete blog for more details on the FASTag KYC updates and how to check the status.
What is FASTag KYC, and why is it important?
FASTag KYC is important because it maps each FASTag to only one owner and a single vehicle. FASTag KYC maps the FASTag card using your Proof of Identity (POI) and Proof of Address (POA) documents. At the same time, it is also linked to your vehicle using your vehicle’s Registration Certificate (RC). Once you complete this KYC process, you can pay the toll fees smoothly while travelling across the country.
Types of FASTag KYC
There are mainly two types of FASTag KYC viz. minimal KYC and full KYC. Minimal KYC refers to the KYC that involves use of only a few documents such as RC and Aadhaar Card. On the other hand, the full KYC involves a complete set of documents including your identity proof, address proof, and vehicle’s RC and photographs. Check the below table to understand the distinction clearly:
| Basis of Comparison | Minimal KYC | Full KYC |
| Use case | Occasional use | Frequent or daily use |
| Documents Required for Verification | RC, mobile number, and Aadhaar Card. | Aadhaar Card/Passport, Voter’s ID or any other identity proof, proof of address such as utility bill or Aadhaar Card, mobile number, and vehicle RC. |
| Monthly Recharge Limit | Rs. 10,000 | No Limit |
| Yearly Recharge Limit | Rs. 1,20,000 | No Limit |
| FASTag Balance Limit | Rs. 10,000 | Up to Rs. 2 lakhs |
| Further Upgrade Required? | Yes, to a full KYC | No further KYC update is needed |
| Validity | 12 to 24 months | Lifetime |
Documents Required for Axis Bank FASTag KYC
The documents needed for Axis FASTag KYC verification are given below:
Vehicle-Related Documents
Vehicle-related documents such as front and back copies of your RC book are required. At the same time, you must also upload documents such as the front, side, and rear pictures of your vehicle. The pictures must clearly reflect the front and back number plates along with the windshield image that depicts the Axis FASTag affixed clearly from inside.
Proof of Address
Upload any of your address proof documents such as electricity bill, water bill, Aadhaar Card, etc.
Photograph
A passport sized photograph is also required for the FASTag KYC.
Proof of Identity
Proof of your identity such as voter’s ID, driving licence, passport, Pan Card, or Aadhaar Card must also be uploaded during the online KYC verification.
These documents are also required when you complete the KYC procedure through an offline method by visiting the Axis Bank branch.
How to Update Axis Bank FASTag KYC Online?
Follow the below steps to update Axis Bank FASTag KYC online:
Axis Bank FASTag Portal
You can update the Axis FASTag KYC through the Axis Bank FASTag portal. Visit this portal and login with your registered mobile number. Once you enter your mobile number, you can request for OTP and complete the login process through the OTP that will be delivered to your mobile number via SMS. Alternatively, you can also login with your user ID and password.
Upload Documents
Once you login to this portal, you’ll find the ‘Services’ tab. Click on it and select the ‘KYC Update’ option. After this, you can upload your vehicle-related documents such as RC and photographs of your vehicle. Along with that, you must also upload your passport-sized photograph, POA, and POI documents. Once all the documents are uploaded, scan through them along with the vehicle details and click on the ‘Submit’ button.
The KYC verification process will begin shortly thereafter and you shall receive all the updates via your registered mobile number or email address.
Axis Bank FASTag KYC Charges
Axis Bank does not charge any fee for completing the KYC verification. However, an initial deposit of Rs. 200 and one-time activation fee of Rs. 100 will be required during FASTag activation. Also, an initial recharge of Rs. 100 has to be loaded to your FASTag balance. The re-issuance of lost, damaged, or stolen FASTag card is Rs. 100.
How to Check Axis Bank FASTag KYC Status?
The following methods can help you check the Axis Bank FASTag KYC status:
Axis Bank FASTag Portal
The first method is to check the KYC status online using the Axis Bank FASTag portal. After logging to this portal, you can check for options such as KYC Validity and FASTag information. Here, you will be prompted to upload your documents if your KYC verification is incomplete or rejected.
Axis Bank Mobile App
You can also login to the Axis Bank mobile app and navigate to the ‘FASTag’ section. Here, you can check the KYC status easily.
Through Customer Care
You can also call the customer care to know the status of your KYC verification. The customer care number for Axis Bank FASTag is 1800 419 8585.
Visit Branch
If you have submitted your KYC documents offline through the Axis Bank branch, you can visit the branch directly and request for the KYC update status.
Any of the three KYC status might be displayed on the screen including:
- Pending: It indicates that the KYC verification is still under process.
- Approved: It indicates that the KYC verification has been successful.
- Rejected: It indicates that your KYC verification request has been rejected due to some reason.
What Happens if FASTag KYC is Not Updated?
If your FASTag KYC is not updated, your FASTag card will be suspended or deactivated. You won’t be able to top-up the FASTag balance or use it for toll payments after that. Also, the toll fees for non FASTag payments is double than the standard fee. So, you’ll have to pay this penalty if you forget or ignore to complete the KYC verification status.
Common Issues While Updating KYC & Fixes
Here are some common issues you might face while updating KYC along with their solutions:
Incomplete Documents
If you forget to submit any of the required documents, your KYC verification will remain incomplete until you upload it. Therefore, you must keep all your documents ready and available while updating the Axis FASTag KYC.
Mismatch of Details
If any of your personal details on one document do not match with the similar details on another document, it may lead to rejection of the KYC verification request.
So, you must ensure that the details across all your documents are consistent. If not, you can update them first and then submit the KYC verification request.
Slow Internet Issues
The documents and photographs might not get properly uploaded due to the slow or inconsistent data network. To avoid this issue, you must initiate the KYC verification process only when the data speed is fast and consistent.
Axis Bank FASTag Customer Care Details
| Customer Care Support | Details |
| Email Desk | [email protected] |
| Helpline Number (Toll Free) | 1800-419-8585 |
Summary
These were some insights on why Axis FASTag KYC update is necessary. We have also discussed the ways to update the KYC through offline and online means. Contact the customer care support team of Axis FASTag portal if you encounter any issues while updating the KYC status.
FAQs about Axis Bank FASTag KYC Update
Q. How much time is required for the Axis Bank FASTag KYC update to be successful?
Up to 48 hours or two working days can be required for the Axis Bank FASTag KYC update to be successful.
Q. Does Axis Bank offer a video KYC option for their FASTag customers?
Video KYC option is not available for the Axis FASTag KYC yet. However, you can upload the documents online via the Axis FASTag portal to complete the KYC.
Q. Can I check the Axis FASTag KYC status by contacting their email support team?
Yes, you can contact their email support team and provide details such as your vehicle number, FASTag registration number, etc. to know your Axis FASTag KYC status.
Q. How to avoid paying double charges at the toll plaza?
Avoid paying double charges at the toll plaza by updating your FASTag’s KYC status to full KYC. This prevents suspension or deactivation of the FASTag and saves you from the non-FASTag fees which are twice the standard toll charges.
Q. Can I complete the Axis FASTag KYC update offline?
Yes, you can complete the Axis FAStag KYC update offline by visiting your nearest Axis Bank branch.
