Axis Bank FASTag Statement: How to Download, Check Balance & Transactions

FASTag enables you to clear the toll payments conveniently without worrying about carrying petty cash all the time. However, the electronic form of payment supported by FASTags has its own limitations. For instance, you won’t know if the FASTag scanners deduct the toll payments twice for the same trip. To deal with such instances, the FASTag users are encouraged to check their FASTag statements regularly. 

The FASTag statement not only contains all the transactions done with your FASTag but also helps you check the pending FASTag balance. With the help of this statement, you can calculate the toll deductions applicable on specific routes. This enables you to plan your trip budget accurately. In this blog, we will learn how to download the Axis Bank FASTag statement and check the pending balance. 

What is an Axis Bank FASTag Statement?

A FASTag statement is like a ledger of your FASTag transactions. It contains the details of all the toll deductions in a serial manner. When you add money to your FASTag balance, the added money also reflects as a separate transaction in the FASTag statement. If you own an Axis Bank FASTag, it is important to check its statement from time-to-time. It will help you detect the toll fees that might have been deducted twice by mistake or technical error. The statement works as an evidence for your claim and helps you get the deducted money back to your FASTag balance. 

Why Should You Check FASTag Statements Regularly?

Checking the FASTag statements regularly is a must because of these reasons: 

• The toll fees get automatically deducted as the scanners installed in the toll booths scan your FASTag card. So, you have no control over these deductions. Sometimes, due to technical errors, the toll charges might get deducted twice from your FASTag. You can also detect these errors after going through the FASTag statement carefully.
• With the help of the FASTag statement, you can find the toll deductions applicable on a particular route. This information can prove to be useful while planning a trip on the same route.
• By downloading the FASTag statement for a particular period, you can determine your monthly toll expenses. You can also prevent the FASTag from getting suspended due to low balance.

How to Download Axis Bank FASTag Statement?

You can download the Axis Bank FASTag statement directly from the official portal of Axis Bank FASTag. For that, you must login to this site and choose the ‘Statement’ option. After this, the recent FASTag transactions will be visible on the screen. You can select the FASTag statement for a specific duration by entering the start and end dates. Now, the statement can be downloaded in either PDF or Excel format. 

It is also possible to download the Axis Bank FASTag statement by using the Axis mobile banking app. You need to open the app and login to it with your user ID and password. After that, you can check the transactions in your FASTag linked account and download the statement as per your requirements. 

How to Check Axis Bank FASTag Balance?

The balance on Axis Bank FASTag can be checked through the following methods: 

Through a Missed Call

Call on 7287999990 from the mobile number that is linked to your FASTag account. After a couple of rings, your phone will get disconnected automatically and you’ll receive the updated FASTag balance through an SMS on your mobile number. 

SMS Alerts

If the SMS alerts are active for your FASTag account, an SMS will be sent on your phone number for every toll deduction. This SMS contains details such as the toll deduction date and time along with the amount and pending FASTag balance. 

Through Portal or App

You can also check the FASTag balance through the Axis Bank portal or app. You simply need to login to  the site and view the FASTag balance reflecting on the dashboard. After logging-in to the app, you can go to the ‘FASTag’ section and view the recent transactions along with the pending balance. 

How to View FASTag Transaction History?

The FASTag history can be viewed through the official Axis Bank FASTag portal. You only have to visit this portal and sign-in with your login credentials. After that, you will be able to see the recent FASTag transactions on the dashboard. You can also choose to view the transactions for a particular period by entering the start and end dates. 

The toll-wise deductions are visible in these transactions. You can also filter the vehicle transactions for a particular Vehicle Registration Number if you own multiple vehicles. 

Details Available in Axis Bank FASTag Statement

The following details are available in your Axis Bank FASTag statement: 

• The time and date on which the toll was deducted. 
• The toll plaza name and location for that specific deduction. 
• The amount deducted at the toll plaza. 
• The transaction ID which is unique for every toll deduction. 
• The vehicle number for which the toll was deducted. 

All these details prove to be useful for claiming a refund for the falsely charged toll payments. 

Common Issues While Downloading Statement

Here are some common issues that customers face while downloading the FASTag statement: 

Low Internet Speed

Due to slow internet speed, the FASTag statement might not get properly downloaded on your device. So, always make sure that the internet connection is stable and fast enough to login into the Axis Bank FASTportal or mobile banking app and download the FASTag statement. 

Session Expiry

If you’ve logged in to the FASTag portal or Axis mobile banking app for a long time or switch between various tabs/apps frequently, your login session may expire at a certain point. You can login to the app/site again to download the FASTag smoothly without any interruption. If the problem persists, you can contact the customer support team of the respective app or FASTag portal. 

App Errors

The app might get stuck at times due to some technical errors. You can close the app and start it again to see if it works. If the issue persists even then, you can check whether you’ve updated the recent version of the app or not. Also, clearing the app cache might work in some cases. If nothing makes the app function properly, you might report the error to the customer support team. 

What to Do in Case of Wrong Deduction in Axis Bank FASTag?

For wrong deductions, you can raise a complaint with the support team of Axis Bank FASTag portal. You can either raise the concern via the portal or send them an email separately. In both these methods, you must provide all the relevant details of the wrongly charged toll fees such as toll plaza name, date and time of wrong deduction, deducted amount, transaction ID, and vehicle number for which the toll was deducted. The customer support team will go through these details and check whether a toll has been charged twice or not. If they find your claim to be legitimate, the deducted amount will be refunded to your FASTag balance within 24 to 48 working hours. 

If this method does not work, you can also send an email to the [email protected] with complete details of the wrongly deducted toll. Or else, you can register your complaint by calling the National Highways Authority of India (NHAI) on 1033. 

Axis Bank FASTag Customer Care Details

• Customer Care Helpline Number: 1800-419-8585
• Email Support Desk: [email protected]

Summary

These were some ways to download the Axis Bank FASTag statement. We have also provided some easy ways to check the FASTag balance. Keep checking the FASTag statement from time-to-time to spot the discrepancies in the toll deductions. Also, raise the concern in a timely manner to get the refund credited to your FASTag balance immediately. 

FAQs about Axis Bank FASTag Statement