An SBI FASTag helps you to clear the toll fees across the Indian roads and highways without any hassles. As per the RBI norms, all the FASTag accounts that are issued by banks must be KYC verified. If you do not complete the KYC verification after activating your FASTag card, it may lead to its deactivation, suspension, or blocking. There is no need to worry, though, as the KYC procedure can be completed online by following a few steps. The stepwise details, along with information regarding how to check the KYC status, have been provided in the sections below.
Table of Contents
What is FASTag KYC, and why is it important?
Completing the KYC verification for a FASTag is mandatory as it associates a FASTag with a single user and vehicle. This restricts the FASTag from unauthorised use. In the past, there have been cases where a single FASTag was used on multiple vehicles or multiple FASTags were used for the same vehicle. To avoid these instances, it is important to get your FASTag KYC updated as soon as possible.
Types of FASTag KYC
There are two types of FASTag KYC, viz., minimal KYC and full KYC. Minimal KYC refers to the process in which the FASTag is activated with minimal documents, such as the RC number, vehicle number, and Aadhaar card. On the other hand, full KYC or complete KYC verification means validating the user’s personal identity and vehicle. More details regarding these FASTag KYC types are given in the table below:
| Points of Comparison | Minimal KYC | Full KYC |
| Use case | Occasional use | Frequent or daily use |
| Verification Points | Vehicle RC, Aadhaar card, and mobile number. | Identity proof, proof of address, mobile number, and vehicle RC. |
| Recharge Limit (Monthly) | Rs. 10,000 | No Limit |
| Recharge Limit (Yearly) | Rs. 1,20,000 | No Limit |
| FASTag Balance Limit | Rs. 10,000 | Up to Rs. 2 lakhs |
| Further Upgrade Required? | Yes, to a full KYC | No further KYC update is needed |
| Validity | 12 to 24 months | Lifetime |
Documents Required for SBI FASTag KYC
The documents needed for SBI FASTag KYC verification are given below:
- Vehicle-Related Documents: A clear copy of the front and back of your RC book. Along with that, you must submit clear photographs of your vehicle taken from the front, side, and back. The photos must reflect the number plates of the vehicle along with the windshield where the FASTag is affixed.
- Proof of Identity: A PAN Card, Voter’s ID, Aadhaar Card, Passport, or a Driving Licence can be used to verify your identity during the FASTag KYC verification.
- Proof of Address: Any utility bill or Aadhaar card can be submitted to verify your address.
A passport-sized photograph also needs to be submitted along with these documents. These documents can also be submitted by visiting the nearest SBI Bank branch.
How to Update SBI Bank FASTag KYC Online?
Follow the steps below to update SBI Bank FASTag KYC online:
- Log in to the SBI FASTag Portal
Use your user ID and password to log in to the SBI Bank FASTag portal.
- Visit the KYC Section
Now, go to the ‘KYC Update’ section and select the option of ‘KYC Upload.’ You’ll find these sections below the ‘My Profile’ tab.
- Upload Documents
Upload your POI and POA documents along with the photographs of your vehicle’s RC and images from the side, front, and back. Do not forget to upload the windshield photograph containing the FASTag card attached to it.
After uploading all these documents, you can check for the KYC update status using the same portal.
SBI Bank FASTag KYC Charges
A one-time issuance fee of Rs. 100 is charged during FASTag activation. However, you don’t have to pay any fee or charge for completing the KYC verification for SBI Bank FASTag. A refundable deposit of Rs. 200 is also charged while issuing the FASTag for cars.
How to Check SBI Bank FASTag KYC Status?
The following steps will help you to check your KYC update status:
Step 1: Visit the official website of SBI Bank FASTag. Log in with your mobile number and password.
Step 2: Go to the ‘My Profile’ tab first. Here, you will find an option called ‘KYV Upload.’ Click on it and check the status of the documents you’ve uploaded for KYC verification.
If the status shows as pending, it means that the KYC verification is in process. If the status shows as approved, it means that your KYC verification has been successful. If the status is reflected as rejected, it means that your KYC update request has been declined due to inappropriate or expired documents.
What Happens if FASTag KYC is Not Updated?
If the FASTag KYC is not updated, you might have to face these issues:
- Your FASTag might be temporarily suspended in the beginning. However, if you do not update the KYC for a long time, it may be permanently blacklisted or deactivated.
- You will not be able to clear the toll payments digitally with a suspended or deactivated FASTag. In this case, you’ll have to make cash payments. For non-FASTag payments, the toll charges are usually double the standard fee.
Common Issues While Updating KYC & Fixes
Here are some common issues that you can face while updating the KYC documents:
- Unclear Vehicle/RC Images
If the vehicle images or RC photographs you’ve uploaded are not clear enough, the KYC update request will be rejected. To avoid this, ensure that the photographs you upload are clear and of high-quality.
- Mismatched Details
The KYC update request can also be rejected if your details, such as date of birth, name, etc., that are present on various documents do not match exactly. So, it is recommended that you cross-check these details before uploading them for FASTag KYC verification.
- Invalid Documents
Invalid or expired documents can lead to the rejection of the KYC verification request. Therefore, you must avoid uploading documents that are invalid or expired.
SBI Bank FASTag Customer Care Details
The details of the customer care team handling the SBI Bank FASTag verification queries or complaints are given below:
- Contact Number: 1800 11 0018
- Email Support Desk: [email protected]
Summary
The above-mentioned procedures will help you to complete the SBI Bank FASTag KYC verification online. We have also specified the stepwise details on how to check the KYC update status. Always keep the documents required for KYC verification ready before initiating the process. Also, ensure that none of the documents contains any discrepancies or errors.
FAQs
Q. Can I update the FASTag KYC through SBI Bank’s mobile app?
Yes, it is possible to update the SBI Bank FASTag KYC through SBI’s Yono app. However, you’ll need all the required documents and your Central KYC Registration (CKYCR) number to complete the FASTag KYC verification through the mobile app.
Q. How much time is required for the SBI FASTag KYC update to be approved or rejected?
Generally, the SBI FASTag KYC update process takes 2 to 3 working days. However, sometimes, it may take up to 7 working days to complete this process.
Q. Can I block the SBI FASTag cards that are not active?
Yes, it is recommended that you close the old and unused SBI FASTag cards. For that, you can contact the email support desk or the telephone helpline number of the SBI Bank FASTag portal. Or else, you can log in to the SBI FASTag portal to block your old and unused SBI FASTag cards.
Q. Is it necessary to complete the KYC verification for SBI FASTag?
Yes, if you want to use the SBI Bank FASTag without any restrictions, it is essential to update the full KYC status.
Q. What fee is charged by SBI for KYC verification?
No fee is charged by SBI for KYC verification, as it is completely free. However, a one-time fee of Rs. 100 will be charged while issuing the FASTag card.
