FASTag helps you clear the toll fees without having to wait for a long time. The electronic payments facilitated by the FAStag provide convenience while making toll payments. However, you must not ignore the transactions that are registered after each of these toll deductions. To find all the transactions in one place, you can download the FASTag statement from your respective bank’s FASTag portal. These transactions will help you calculate the toll deductions for a specific route. It will also help you spot the inappropriate toll deductions against which you can raise a complaint. In this blog, we will discuss the methods to download the FASTag statement and check the FASTag balance.
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What is an SBI FASTag Statement?
When you top up your SBI FASTag, the money credited to your FASTag account will be registered as a credit transaction. Also, when the toll payments get deducted from the FASTag, the debit transactions will also be registered. All of these transactions are recorded in one place known as the SBI FASTag statement. You can download this statement from the SBI FASTag portal or from your SBI mobile banking app called the YONO app.
Why Should You Check FASTag Statements Regularly?
Checking FASTag statements regularly is a good idea because:
- It helps you note down all the toll deductions that were made during a particular trip. This will help you calculate the total cost of the trip and will also let you know how much FASTag balance you have to maintain during a particular trip.
- If any toll deductions are reflected twice in the statement, it might have occurred due to a technical error. You can report these inaccuracies and get the amount refunded to your FASTag account. Without analysing the statement carefully, it is not possible to spot these toll discrepancies.
- The FASTag statement also reflects the pending FASTag balance. If the balance is too low, it can lead to the blacklisting of the FASTag. Also, it will create problems while clearing toll payments in the future. You can recharge the FASTag to maintain the minimum balance in your FASTag account.
How to Download SBI FASTag Statement?
SBI offers a dedicated FASTag portal for their FASTag customers. You can download the SBI FASTag statement through this portal. Alternatively, you can also use SBI’s dedicated FASTag app for downloading the FASTag statement. Both these methods are discussed briefly below:
- Downloading FASTag Statement Via Mobile App
Open SBI’s FASTag mobile app and log in with your user ID and password. Now, open the FASTag transaction history to view all the transactions. You can also download the transactions for a specific period from this app.
- Downloading FASTag Statement Via SBI FASTag Portal
Open the SBI FASTag portal and log in with your sign-in credentials. Click on the ‘Statement’ tab to open the history of transactions. Choose the date range for which you want to download the statement.
You can select a date range of up to 90 days for downloading the statement. After that, you can click on the ‘download’ button to save the FASTag statement in PDF or Excel format.
How to Check SBI FASTag Balance?
To check the SBI FASTag balance, you can use the SBI’s dedicated FASTag portal or app. You only have to log in to the portal or app and click/tap on the ‘FASTag’ section. After this, you can select the vehicle number (if you own multiple vehicles) and view the FASTag balance for that specific vehicle. If you have only one SBI FASTag card, the balance will be directly displayed on the screen after clicking/tapping on the ‘FASTag’ option.
Alternatively, you can also contact the SBI FASTag customer care and ask for your FASTag balance to the customer care executive. You will be asked for your vehicle number and some other details.
The easiest way to know your FASTag balance is by dialling 7208820024 or 8884333331 through your registered mobile number. After calling any of these numbers, the call will be disconnected automatically, and the FASTag balance will be sent to your registered mobile number through SMS.
If your FASTag SMS service is active, you will receive the updated FASTag balance after each toll deduction.
How to View FASTag Transaction History?
The FASTag transaction history will be visible in the ‘Statements’ section of the SBI FASTag portal or mobile app. You can also filter these transactions according to the specific start and end dates. It is also possible to filter the transactions based on your specific vehicle registration number. This proves to be helpful for those who own multiple vehicles and multiple SBI FASTag cards.
Details Available in SBI FASTag Statement
The details provided in the SBI FASTag statement include:
- A unique transaction ID for each transaction will be visible on the statement.
- When you click on a particular transaction, details such as vehicle number, toll plaza name, toll plaza location, and deducted amount will be displayed on the screen.
- The date and time for each toll deduction is also provided for every transaction.
All these details prove to be useful while raising a complaint for a wrongly deducted toll.
Common Issues While Downloading the Statement
These are some issues that you might have to face while downloading the SBI FASTag statement:
- If you are downloading the FASTag statement via a mobile app, you can be automatically logged out of the app. This usually happens when your current login session expires. You can log in to the app again and try downloading the statement.
- Sometimes, the FASTag portal is stuck in between due to technical errors. Clear the cache of the browser and try again. If the issue persists, check your internet connection. If the internet connection is stable but you are still not able to log in to your FASTag account, contact the portal’s customer care team.
What to Do in Case of Wrong Deduction?
If the toll deductions are wrongly charged against your FASTag, you can raise an issue with customer care. For that, you can contact the email support team of the SBI FASTag portal or app. Provide all the details of the wrong deduction, including the toll plaza name, date and time, location, amount, and transaction ID.
Alternatively, you can also contact the toll-free helpline number and register your complaint by providing all the details. If no action is taken against the wrong deduction, you can contact the National Highways Authority of India by dialling 1033. You can also email the Indian Highway Management Company (IHMCL), which is a part of the NHAI, by using this email ID: [email protected].
SBI FASTag Customer Care Details
- Customer Care Helpline Number: 1800 11 0018
- Email Support Desk: [email protected]
Summary
These were some ways of downloading the SBI FASTag statement and raising complaints against the wrongly deducted toll fees. Keep checking the statement regularly to identify the discrepancies. Also, ensure that you have enough balance on your FASTag while planning long trips and tours.
Also Read: How to Deactivate FASTag: Importance & Process
FAQs
Q. Where to raise complaints for real-time toll issues?
You can dial 1033, which is the helpline number of NHAI for raising concerns or complaints for real-time toll issues. The NHAI overlooks all the toll plaza issues, and its helpline number is active 24/7.
Q. Can SBI FASTag statements be downloaded via the YONO app?
Yes, SBI FASTag statements can also be downloaded from the SBI YONO mobile banking app. You only have to select the ‘FASTag’ option after logging in and download the statement directly from the app.
Q. How much fee is charged by SBI for downloading the FASTag statement?
The SBI FASTag statement for up to 24 months can be downloaded without paying any charge or fee.
Q. Where can I complain about the wrongly charged toll fees for SBI FASTags?
You can raise a complaint by contacting the email support desk or helpline number of the SBI FASTag portal.
Q. Can only SBI account holders get an SBI FASTag?
No, anyone can get the SBI FASTag card by submitting the required KYC documents through the SBI FASTag website, YONO app, or the nearest SBI branch.
