MG Windsor EV Warranty Explained: Coverage, Duration, & Claim Process

MG Windsor EV owners can now get a comprehensive MG Motors warranty, including a lifetime warranty for the battery and standard coverage from the date of registration. This warranty plan helps MG Windsor EV buyers in India rest assured that their vehicles will receive coverage for specific conditions for a set duration.

The MG Motors warranty programme covers manufacturing defects for your Windsor EV. With this warranty plan, you can also avail roadside assistance and support for service costs.

Overview of MG Windsor EV Warranty in India

Windsor EV is the third electric vehicle launched by MG Motors in India in October 2024. The key attractions of this model are its spacious interior, advanced specifications, and the lifetime battery warranty. However, this lifetime warranty on the battery is applicable only for the first owner of the car.

The second owner can avail the battery warranty for 8 years or 1,60,000 kilometres only. The MG Windsor EV also comes with a standard warranty of 3 years that starts from the date of registration. The standard Windsor EV warranty is applicable for all vehicle components, except the wear and tear parts.

Apart from that, an additional limited warranty is applicable to specific parts like the 12V battery (1 year) and the infotainment system (3 years). This emphasises MG’s focus on EV reliability in the Indian market.

MG Windsor EV Warranty Coverage Details

The Windsor EV warranty period does not extend due to the repair or replacement of any component. If the vehicle changes hands within the warranty period, the new owner should notify MG Motor to avail the warranty coverage.

Moreover, if the insurer declares the insured vehicle’s VIN (Vehicle Identification Number) as a total loss, all warranty-related benefits become invalid. This includes complimentary services, standard and extended warranty, SOS assistance, i-Smart app connectivity, e-call features, etc.

So, ownership transparency should be maintained to avail warranty coverage until its validity; the manufacturer will have no liability for severe damage. The standard MG Motors warranty includes coverage for defects in workmanship or materials for major vehicle components.

This includes the electric motor and drivetrain, under normal operating conditions. If any component malfunctions due to a manufacturing defect during the warranty period, it will be repaired or replaced by an Authorised Repairer at no charge.

The Windsor EV warranty also covers paintwork repairs for defects such as peeling, blistering, discolouration, cracking, etc., caused during manufacturing.

Components Covered Under MG Windsor EV Warranty

The new vehicle warranty for Windsor EV includes free repairs for material defects at authorised repair centres. Its warranty covers the following categories with specific timelines from the delivery date, except wear-and-tear items:

• Complete Vehicle (excluding Wear and Tear Parts): Protects against manufacturing flaws in the chassis, body, suspension, brakes (apart from pads and shoes), steering, and electrical systems for unlimited kilometres for three years.
• HV Battery (Traction Battery): Comes with a lifetime validity of battery warranty for the first owner from the date of registration. However, the validity will be reduced to 8 years or 1,60,000 kilometres if the ownership changes. It includes replacement or repair if the capacity falls below acceptable levels of deterioration for the age or use.
• Traction Motor: Covers 1,60,000 kilometres or 8 years for individual use. It shields the electric drive motor and associated assemblies from flaws.
• 12V Battery: Warranty is available for 12 months after the date of sale. It provides coverage for standard auxiliary batteries in the event of material failures.
• Infotainment or Audio System: Three years MG Motors warranty after delivery for the infotainment or audio system, including the T-Box. Coverage includes modules for telematics, connectivity, and multimedia.
• AC Charger: Coverage for defects of onboarding charging components for 1 year from delivery.​
• Anti-Corrosion Warranty: It is applicable for 3 years for unlimited km, just like the standard warranty. Provides coverage for bodywork and subframe perforation caused by interior corrosion due to manufacturing flaws.
• Paintwork Warranty: 3-year warranty. Coverage includes repairs of inherent defects in body paint, lacquer, or varnish on panels, mirrors, or bumpers.
• Additional Benefits: It includes 24/7 roadside assistance for 3 years. Repairs consider the vehicle’s age or mileage, and replaced parts become JSW MG property.

Components not Covered Under MG Windsor EV Warranty

There are various exclusions in the MG Motors warranty that pertain to maintenance, normal wear, and external damage. Warranty coverage for non-authorised repairs or commercial use is not included.

Here is the detailed list of MG Windsor EV warranty coverage exclusions:

• ​Wear & Tear Parts: Coverage warranty is not applicable on wiper blades, hoses, fuses, cables, brake shoes, brake pads, tyres, and all rubber parts. This is because these components undergo normal deterioration due to regular use and mileage.
• Normal Maintenance Services: MG Windsor EV warranty coverage excludes cleaning, polishing, minor adjustments, engine tuning, oil or fluid changes, etc. Consumables, filters, fastener retightening, wheel balancing, alignment, and tyre rotation are also excluded from the warranty beyond 2 free services.
• High-Voltage Battery Normal Aging: Warranty coverage is excluded if battery degradation falls within acceptable levels per internal quality standards, based on the vehicle’s age and usage.
• Routine Maintenance Costs: Expenses for standard upkeep are not covered by the free services under the MG Motors warranty.
• Consequential Damages: Warranty is not valid for incidental losses, effects like immobilisation duration, and loss of operation.
• Modified or Altered Components: If the owner makes any alteration in the design or specifications of the vehicle that can cause defects in other components, it is not included in the warranty.
• Defects due to Misuse or Negligence Causes: Vehicle issues caused by poor maintenance due to ignorance of the Owner’s Manual are not covered under the warranty. It includes improper fluids or chargers, theft, prolonged non-use, racing, fitting non-genuine parts, tampering, unauthorised applications, etc.
• External Damages: MG Windsor EV warranty coverage excludes defects caused by accidents, impacts, scratches, gravel, hail, vandalism, pollution deposits, transportation, unapproved accessories, and natural calamities like fire, floods, earthquakes.

​MG Windsor EV Extended Warranty Plans

The extended warranty package is the same as the MG Windsor EV e-Shield plan, which can be purchased within certain timeframes after the date of purchase. Extended warranty and extended RSA (Roadside Assistance) are available within 80,000 km or 36 months.

On the other hand, Protect Plan and 360 Buyback plan options are available within 15,000 km or 12 months (whichever comes first). With expenses already covered by the ex-showroom price, this plan permits customisation for warranty, maintenance, roadside assistance, buyback, or accessories.

It only applies to cars with private registrations, for which buyback costs vary by age and mileage.

MG Windsor EV Warranty Claim Process

Here are the steps to claim for the MG Windsor EV warranty:

Step 1: Verify your Eligibility

Before claiming your vehicle’s warranty, you need to confirm that the issue falls within the warranty terms. For instance, 3 years or unlimited km for the vehicle, lifetime HV battery for the first owner, etc.

The vehicle issues should be due to manufacturing defects under normal use. Consider checking your warranty booklet, service history, and extended e-Shield status.

Step 2: Gather Documents

Keep your documents, such as the invoice, warranty card, stamped service book, RC, insurance, PUC, owner’s ID (Aadhaar/PAN), and extended warranty contract handy. You can also carry digital proofs for bank statements.

Step 3: Contact Authorised Centre

Visit the nearest JSW MG service centre or log in to the myMG app or website. Describe your vehicle’s issues clearly and book an appointment. You can call the dealer’s toll-free number to report your issues.

Step 4: Visit the Service Centre

Reach out to the service centre with your documents and declare the MG Windsor EV warranty claim. Technicians diagnose and verify scheduled maintenance compliance.

Step 5: Diagnosis and Approval

The advisor will confirm your coverage and sign the authorisation if needed. Once approved, you can proceed with repairs and replacements for defects covered by the warranty.

Step 6: Get the Job Card

Car owners need to obtain an itemised card listing “Warranty Claim” at no cost for components covered under MG Motors warranty. For non-covered components such as wear parts, you need to pay separately.

Step 7: Completion and Inspection

Inspect your vehicle after the repair and obtain the final repair order showing zero charges for warranty work. Keep the service bill as proof and get a re-stamp on your booklet from the service centre. Monitor the car thoroughly to ensure that the issue is fully resolved.

Step 8: Follow Up

Keep the job numbers and contact details with you so you can follow up if you encounter any disputes or delays in warranty coverage. Companies accept only valid claims, so make sure you submit a claim for components included in the warranty coverage.

Summary

The MG Windsor EV warranty offers 3 years of coverage with unlimited kilometres for all vehicle components, except wear-and-tear parts. It also offers a lifetime HV battery coverage for the first owner, and specialised coverage for key EV components like the traction motor and infotainment.

Extended warranty or e-Shield plans enhance longevity, while the simple claim process at authorised centres ensures hassle-free service. Owners can get peace of mind through regular maintenance and adherence to terms that maximise the value of MG Windsor in India’s EV market.

FAQs about MG Windsor EV Warranty