How to Deactivate FASTag: Importance & Process

By - Team Spinny
November 2, 2023

FASTag brought a revolution to traveling on Indian highways by introducing cashless payments at the tolls to reduce traffic jams while also making road travel as seamless as possible. While FASTag is a convenient system to use, when it comes time to deactivate the FASTag account, the process itself could be complicated to execute without guidance. Whether you’re selling your car, deactivating your FASTag account or changing to a different fastag issuer, it is vital to understand how to deactivate your fastag, why it is important and the process to follow for different fastag issuers.

What is FASTag?

FASTag is a wireless payment system that uses radio-frequency identification (RFID) technology to provide the ability for cashless toll payments at toll booths on India’s highways. The tag is issued by a number of financial institutions, including banks. The car owner is required to link the tag with the car as well as a bank account or digital wallet.

Once linked, the car owner can simply drive through any FASTag-enabled toll booth and wirelessly pay the toll. This entire process takes seconds to complete, and the driver can return to their road trip with minimal inconvenience and hassle at the toll booth.

Why is it important to deactivate FASTag before selling your vehicle?

All FASTags are connected to your bank account or digital wallet. As such, it becomes important to deactivate your FASTag when you are selling your car. There are other reasons that make it important to deactivate your FASTag:

  • Financial Security: Deactivating the FASTag unlinks your bank account or digital wallet from the tag and prevents the new owner from using your FASTag account.
  • Smooth Transfer of Ownership: Along with the Registration Certificate, a deactivated FASTag will make it easier for the new owner to register a new FASTag for the car.

How to Deactivate your FASTag?

While there are multiple issuers in India that provide FASTag, the process to deactivate the account is similar for all issuers. You can choose one of three ways to close your FASTag account:

  • Call Customer Care:
    • If your FASTag has been issued by NHAI, you should call the NHAI Customer Service at 1033. Here you can request a cancellation of your FASTag.
    • For other FASTag issuers, you can call the customer care number using your registered mobile number and follow the steps to deactivate your FASTag account.
  • FASTag-linked Mobile Payment App: Log in to the mobile application of your FASTag issuer, bank or digital wallet, and follow the instructions to close your FASTag.
  • FASTag Portal of Issuing Bank: Log in to the online portal of the bank or digital wallet that issued the FASTag and choose the option to deactivate the account.
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Since FASTag is issued by your chosen financial institution or bank, the deactivation procedure differs between platforms. Among the financial platforms, PayTM, HDFC Bank and Axis Bank are the most popular FASTag issuers and the process to deactivate FASTag are outlined below.

PayTM FASTag Closure Process

To close the FASTag account linked with PayTM, follow these steps:

  • Log in to your PayTM account.
  • Search for FASTag and select Manage FASTag.
  • You will be redirected to a page with a list of active FASTag accounts linked to your PayTM number.
  • Find the ‘Help & Support’ option at the bottom of the page.
  • Select ‘Need help with on-order related queries?’
  • Select ‘Queries related to updating FASTag profile’.
  • Select ‘I want to close my FASTag’ as the option and follow the steps mentioned.

Alternatively, you can also reach out to PayTM’s customer support at 1800-120-4219 and request the closure of your FASTag account on PayTM. You will need to provide the mobile number linked with the tag and the Registration Number of your car to the customer care executive.

HDFC Bank FASTag Closure Process

If your FASTag has been issued by HDFC Bank, you will need to follow these steps:

  • Log in to the HDFC FASTag portal with your User/Wallet ID and password.
  • Select Service Request and choose Generate Service Request
  • Select Closure Request in the Request Type to initiate the deactivation of the FASTag

You can also contact HDFC Bank’s customer care number at 1800-120-1243, and raise a request to deactivate your FASTag.

Axis Bank FASTag Closure Process

The process to deactivate a FASTag issued by Axis Bank can be done in two ways:

  • Raise a FASTag cancellation request with an email to [email protected] from your registered email address.
  • Contact Axis Bank’s customer care number at 1800 419 8585 and raise a request to deactivate your FASTag.

ICICI Bank FASTag Closure Process

To deactivate an ICICI Bank issued FASTag, you can follow the steps below.

  • Contact ICICI Bank’s customer care number at 1800-210-0104. You will be guided through the process by the customer care executive.
  • You can also deactivate the ICICI FASTag on ICICI Bank’s FASTag portal
    • Visit the ICICI Bank FASTag portal
    • Log in with your credentials
    • Click on Close Account on the top banner
    • Enter your details, ID proof and account details
    • Submit to initiate the FASTag account closure process

Airtel Payments Bank FASTag Closure Process

You can close your Airtel Payments Bank issued FASTag by following the steps below

  • Call Airtel Payments Bank customer care on 8800688006. Mention your FASTag registered mobile number and Vehicle Registration Number or Tag ID.
  • Once customer support confirms the FASTag closure, you will need to destroy the FASTag and share the image of the destroyed FASTag on [email protected].
  • Once the Airtel Payments Bank team verifies the details, the closure will be initiated within 48 hours.

IDFC First Bank FASTag Closure Process

The closure of FASTag issued by IDFC Bank can be done as follows

  • Contact IDFC Bank customer care on 1800 10 888 and submit the required documentation for FASTag closure. This will be communicated to you by the customer care executive.
  • If required, return the FASTag to an authorized IDFC First Bank personnel, as directed by customer care.
  • Any remaining balance will be refunded to the registered bank account within 15 days.

Kotak Mahindra Bank FASTag Closure Process

For FASTag issued by Kotak Bank, follow the steps below.

  • Login to Kotak Bank’s FASTag portal with your User ID or registered mobile number.
  • Select Tag Closure from the menu and select the appropriate closure option.
  • Enter your account number and upload an image of your cancelled cheque.
  • If you are unable to use the portal, send the request for FAStag cancellation from your registered phone number

FASTag Deactivation Process for Other Banks or Platforms

If your FASTag has been issued by a different bank or finance platform, you can initiate a FASTag deactivation by submitting a request on customer care portal or on the dedicated FASTag portal of the bank or digital wallet.

Issuer

Details

SBI

Phone number: 1800 11 0018

IBDI

Phone number: 1800 266 1962

IndusInd

Phone number: 1860 210 8887

NHAI

Phone number: 1033

AU Small Finance Bank

Phone number: 1800-258-7300

Bank of Baroda

Phone number: 1800-103-4568

Canara Bank

Phone number: 1800-103-3568

Central Bank of India

Phone number: 1800221911

City Union Bank Ltd

Phone number: 1800-258-7200

Cosmos Bank

Phone number: 1800 233 0234

Equitas Small Finance Bank

Phone number: 1800-103-1222

Federal Bank

Phone number: 1800-266-9520

FINO Payments Bank

Phone number: 022-6868-1414

J&K Bank

Phone number: 1800 572 1370

Karnataka Bank

Phone number: 18005722061

Karur Vysya Bank

Phone number: 1800-102-1916

Nagpur Nagarik Sahakari Bank

Phone number: 1800-266-7183

Punjab National Bank

Phone number: 1800-419-6610

Saraswat Bank

Phone number: 1800-229-999 / 1800-266-5555

South Indian Bank

Phone number: 1800-425-1809

Syndicate Bank

Phone number: 1800-425-0585

Thrissur District Cooperative Bank

Phone number: 18004255705

UCO Bank

Phone number: 18005721371

Union Bank of India

Phone number: 1800-258-6400

YES BANK

Phone number: 1800-3000-1113

Alt. Phone number: 1800-1200

Dombivali Nagari Sahakari Bank

Phone number: 1800-233-1700

Summary

Deactivating the FASTag of your car has become an essential step when selling your car. It is essential for financial security as well as ensuring the car can be conveniently transferred to the new owner. Fortunately, the process to deactivate FASTag for your car is an easy process that can be completed by following the procedure outlined by the different banks and digital wallets. With the processes described above, you will be able to close the FASTag issued by any bank or digital wallet.

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