With MG Motor India’s new MG M9 EV (launched July 21, 2025), owners get robust warranty coverage right from day one. The M9 EV is a luxury MPV that can be serviced under the standard 3-year/unlimited-kilometre warranty.
More importantly, MG provides a lifetime warranty on the high-voltage battery pack to the initial owner. This implies that any manufacturing defect that causes a battery malfunction will be covered throughout the vehicle’s lifetime (at least to the original owner). Meanwhile, the car itself is covered by a three-year warranty and has no maximum kilometre limit.
In addition to the factory warranty, MG offers extended protection through its MG Shield and Protect plans. This will enable customers to cover the M9 EV for a more extended period and manage long-term service expenses.
Below, we explain exactly what is covered (and what isn’t), the duration of the cover, and how you can make a warranty claim under the MG M9 EV programme.
Table of Contents
Overview of MG M9 EV Car Warranty in India
Under the standard terms of the warranty of MG Motor India, the warranty of the M9 EV is provided related to any flaws or faults in the material or in the workmanship of the vehicle. Private owners of the M9 have a 3-year warranty with no kilometre limit.
At this stage, the vehicle is also entitled to free roadside assistance (24/7 breakdown support) and at least one free inspection (within 2 months or 2,000 km of purchase). The warranty commences on the first delivery date and is applicable throughout India at any authorised MG service centre.
The 90 kWh high-voltage battery pack has a lifetime warranty for the first registered owner. Thus, any manufacturing defect in the battery cells will be repaired or replaced at no cost. When the car is transferred to a new owner, the battery warranty is preserved but limited to 8 years or 160,000km from the date the vehicle was first delivered.
Others are the extended warranty plans offered by MG (through MG Shield) or maintenance schemes that allow owners of MG vehicles to extend their warranty coverage beyond the basic warranty period.
MG M9 EV Car Warranty Coverage Details
Within the warranty of the MG M9 EV, MG Motor will fix or replace any of the parts that are damaged due to a manufacturing or material defect. This will apply to all factory-fitted parts of the M9, including its electric-powered engine, electronics, and safety features. The warranty also covers part and labour expenses incurred in respect to such repair.
Since the policy is unlimited-kilometre, the owner should not worry about exceeding a mileage limit over the 3 years. Any failure resulting from a defect (not due to misuse or external damage) is therefore covered at no additional cost.
MG’s M9 warranty is slightly shorter than that of some petrol/diesel models, but the trade-off is the battery’s lifetime warranty for the first owner. This dual approach reflects the M9’s premium EV positioning. The warranty covers the vehicle and battery separately. In total:
- Vehicle Warranty: 3 years (unlimited km) for all covered components.
- Battery Warranty: Lifetime (first owner) for the high-voltage battery (8 years/160k km for subsequent owners).
- Roadside Assistance: 3 years, unlimited km.
- Free Inspection: One complimentary service check within 2 months or 2,000 km.
Components Covered under MG M9 EV Warranty
The following vehicle parts and systems are explicitly covered by the standard MG M9 EV warranty (for defects in manufacturing or material):
- Electric Motor & Drive Electronics: MG covers the main electric propulsion components, the motor, transmission, inverter/converter, and associated electronics, if they fail due to a factory defect. Any internal mechanical or electrical failure not caused by misuse will be repaired or replaced.
- High-Voltage (HV) Battery Pack: The M9 EV’s 90-kWh NMC battery pack has a lifetime warranty for the first owner. That means any battery failure from defects is covered indefinitely.
- 12V Auxiliary Battery: The low-voltage (12V) battery that powers accessories is covered for 1 year. Any early failure of this battery due to a production defect will be covered under warranty.
- Electrical & Electronic Systems: All factory-fitted wiring, ECUs (electronic control units), sensors, lighting (headlamps, tail lamps, etc.), and connectors are covered if they malfunction due to defects. This includes the 12.3-inch infotainment screen (covered for 3 years), audio system, telematics module, and other on-board electronics provided by MG.
- Air Conditioning & HVAC: The entire climate control system – compressor, condenser, evaporator, blower, and related parts – is covered for any defects that cause cooling or heating issues. Factory-installed A/C components underperforming due to a manufacturing fault will be repaired.
- Safety & Braking Systems: All factory safety features are protected against defects. For instance, airbags, ABS/ESC components, brake boosters, and sensors fall under warranty if they fail. However, note that normal brake pad/shoe wear is not covered.
- Suspension & Steering: Factory-installed suspension parts (springs, dampers, control arms) and steering components (rack, column, joints) are covered if they break or wear prematurely due to a defect. Damage from overloading or off-road abuse would be excluded.
- Body & Chassis (Manufacturing Defects Only): Any structural or body part that faults during the assembly process (such as a misaligned frame piece or improperly joined panel) is covered. Cosmetic blemishes that originate from manufacturing may also be addressed. However, rust caused by neglect or collisions is not covered.
Both parts and labour for the covered repairs are included. Customers do not pay any service charges for defects, and MG includes 24×7 roadside assistance during the warranty period. The only requirements are that the vehicle be serviced at authorised centres and that owners present their warranty documents when making a claim.
Components Not Covered under MG M9 EV Warranty
Just like most vehicle warranties, the MG Motors warranty explicitly excludes certain items from its M9 EV coverage. The key exclusions are:
- Routine Wear-and-Tear Parts: Components that naturally wear out are not covered. This includes brake pads, brake discs, clutch (if any), wiper blades, bulbs, and filters. These parts deteriorate with use and must be maintained or replaced during regular service.
- Tyres: The M9 comes with Continental ContiSeal self-sealing tyres, but MG’s warranty only covers defects in those tyres for up to one year from delivery. Punctures, cuts, bulges, or road damage to the tyres are the owner’s responsibility after the first year. (Normal tread wear from driving is also not covered.)
- Battery Beyond Warranty: The high-voltage battery is guaranteed for life (for the first owner) or for 8 years/160,000 km (for subsequent owners). However, any loss of capacity over time beyond these periods is not covered. In other words, normal battery ageing after the warranty term is excluded. Similarly, the 12V battery is only covered for its first year; any failure after that is not covered.
- Accident or Impact Damage: Any part damaged in a collision or external impact is excluded. For example, if the vehicle is involved in an accident and the chassis, suspension, or body is bent, those repairs would be paid by the owner or the insurance company, not by the warranty.
- Neglect or Improper Maintenance: Failures caused by a lack of maintenance, ignoring service schedules, using incompatible fluids, low coolant levels, etc., are excluded. Owners must follow MG’s recommended service intervals and use genuine parts; otherwise, a warranty claim may be denied.
- Misuse or Overload: Claims due to improper use (such as off-road use, overloading beyond seating capacity, or aggressive driving) will be void. If a defect is traced back to driver misuse rather than a manufacturing fault, warranty coverage is denied.
- Unauthorised Modifications: Any parts or systems modified or added after factory delivery are not covered. For instance, if aftermarket accessories cause an electrical fault, MG will not cover the repair. Similarly, if the car’s software was altered, the warranty can be voided.
- Commercial Use: The MG M9 EV warranty terms are primarily written for private customers. (The brochure notes battery warranty is for private registration only.) If the vehicle was used for commercial purposes beyond MG’s guidelines, mileage limits or shorter warranty periods might apply.
- Environmental or Consumable Damage: Damage from events such as flooding, fire, or vandalism is not covered. Also, consumables such as fluids and lubricants (though minimal in an EV) are not warranted after the initial fill.
MG covers the M9 EV for factory defects but not for wear and tear or damage caused by external factors. Owners should plan for regular consumable replacement and careful driving, as these are the owner’s responsibility.
MG M9 EV Extended Warranty Plans
MG Motor India offers extended protection plans for the M9 EV that extend beyond the basic warranty. These optional plans are part of the MG Shield programme and MG Select (MG’s luxury channel) offerings. They allow owners to extend coverage periods or get prepaid maintenance. The key extensions are:
- Extended Vehicle Warranty: Owners can purchase an extended warranty for the M9 EV that goes up to 5 years or 1,50,000 km. This keeps the comprehensive defect coverage in force beyond the initial 3 years. In effect, you can extend the “standard warranty” for up to two more years by enrolling in this plan. Extended roadside assistance (up to 5 years) can also be bundled.
- Preventive Maintenance/AMC (Peace of Mind) Package: MG offers a “Peace of Mind” maintenance contract that covers all scheduled service costs and certain wear items for up to 5 years or 100,000 km. This package includes consumables and wear-and-tear components, such as brake pads and wiper blades, essentially an EV-oriented version of the Protect Plan Premium.
- MG Shield Protect Plans: There are typically two Protect Plans – Classic and Premium. The Classic plan covers only scheduled servicing (parts and labour) for the contract period, while the Premium plan adds wear-and-tear items. The M9 EV’s equivalent Protect Plans can be bought for 3 or 5 years, covering petrol/diesel maintenance and wear costs.
According to MG’s brochure, the Peace-of-Mind service package must be bought within 12 months of delivery or before the first paid service. The extended warranty and roadside assistance plans can be bought within 36 months of purchase. This means owners have up to 3 years to opt in for extended coverage.
MG M9 EV Warranty Claim Process
Submitting a warranty claim on an MG M9 EV is a straightforward process as long as you follow the correct steps:
- Verify Your Warranty Coverage: Check your vehicle’s warranty booklet to confirm your car is still within the warranty period (3 years/unlimited km for the vehicle; the battery has separate coverage). Also, confirm you have maintenance records and that any recommended services have been done on time. Only authorised MG/MG Select centres can service a warranty claim.
- Document the Issue: Clearly note what’s wrong with the vehicle. Write down when you first noticed the problem, any warning lights or noises, and the conditions of failure. Take photos or videos if possible. For example, if a warning light or smoke appears, capture it. This documentation helps MG identify if it is indeed a manufacturing defect. If you’ve previously had the same part repaired under warranty, note that as well (record the date and nature of the repair).
- Contact MG Motor or Your Plan Provider: Call MG Motor India’s customer care or your extended warranty provider (if you are under an MG Shield/Protect plan). Provide your Vehicle Identification Number (VIN) and service details. Explain the issue clearly, referencing any documentation you have.
- Visit an Authorised MG Service Centre: Bring your warranty booklet, service records, and any evidence (photos/videos). The service advisors will inspect the vehicle and diagnose the fault. If the issue is covered by warranty, they will initiate a claim. During inspection, remain with the staff to ensure they see the problem. Request a copy of the inspection or fault report for your own reference.
- Follow Up Until Resolution: After inspection, the service centre will submit the findings to MG Motor India. It may take some days for approval. Stay in touch with the service advisor and note down any reference numbers or expected timelines. If approved, MG will carry out the repair or replacement at no charge.
After repairs, get a written repair report. If MG declines coverage, you have the right to appeal. In that case, gather all evidence, service reports, photographs, and expert opinions, and request MG to re-evaluate the claim. Sometimes claims are resolved on appeal if all documentation is in order.
By following these steps, M9 owners can ensure they meet all requirements for a valid warranty claim. Keeping detailed records and always using authorised service centres are key to a smooth process.
Conclusion
The MG M9 EV comes with a competitive warranty package that balances premium coverage with practical exclusions. Its 3-year unlimited-km vehicle warranty and lifetime battery warranty (for first owners) give owners confidence that manufacturing faults will be fixed at no cost.
The warranty includes 3 years of roadside assistance and a complimentary initial inspection. MG’s extended plans (MG Shield) further allow buyers to extend this coverage or prepay for maintenance and wear parts for up to 5 years. The key is that claims are valid only for defects – wear items, accidents, or damages due to neglect are excluded.
By following MG’s maintenance schedule and using authorised service centres, customers can fully benefit from the warranty.
FAQs about MG M9 EV Warranty
Q. For how many years is the MG M9 EV warranty valid in India?
The MG M9 EV has a 3-year, unlimited-kilometre standard warranty on the vehicle itself. Additionally, it offers a lifetime warranty on the high-voltage battery pack for the first owner. If the car is resold, the battery warranty is 8 years or 160,000 km from the original purchase date. The 12V battery has a 1-year warranty, and the infotainment system is covered for 3 years.
Q. Does the MG M9 EV warranty cover wear-and-tear components?
No. Regular wear items such as brake pads, wiper blades, bulbs, rubber hoses, and similar consumables are not covered, since they naturally wear out with use. Tyres are only covered for manufacturer defects (typically one year). Once these items have exceeded their normal service life, the owner must replace them at their own expense.
Q. Are extended protection plans available after purchasing the MG M9 EV?
Yes. MG offers optional extended warranty and maintenance plans under its Shield and Protect programmes. You can buy an extended warranty and extended roadside assistance within 36 months of purchasing the car. There is also a “Peace of Mind” package (AMC) covering scheduled servicing and wear parts for 5 years or 100,000 km, which must be purchased within the first year or before the first paid service.
Q. Will skipping a scheduled service impact my MG M9 EV warranty claim?
Yes. Failure to perform regular maintenance can jeopardise your warranty. MG’s warranty requires that you follow the recommended service schedule using authorised centres and genuine parts. If you skip services or use incorrect parts/fluids, MG may deny a warranty claim even for covered issues. Always keep service records to prove compliance.
Q. What if my MG M9 EV warranty claim is denied?
If MG denies a claim, review the reason carefully. You may appeal by providing additional evidence that your case is covered under warranty. Contact MG’s customer care or escalate through official channels. Often, a well-documented explanation and evidence can lead to a re-evaluation of the claim.
