With MG Motor India’s extensive warranty scheme, owners of the MG Hector have peace of mind from the time of purchase. This is because MG Motor India offers a manufacturer’s warranty that covers defects arising from materials and workmanship.
In addition to the standard warranty, MG Motor India offers extended warranties through its MG Shield and Protect Plans. This ensures customers can enjoy the benefits even after the initial warranty period ends, if they choose to take up the option.
To better understand what’s included, what’s not included, and how to make a valid claim under the MG Hector warranty.
Overview of MG Hector Car Warranty in India
MG Motor India provides a standard factory warranty for the MG Hector. This guarantees the resolution of any manufacturing defects in materials and workmanship.
In the case of private use vehicles, the warranty is valid for 5 years with unlimited kilometres, which means that there is no concern for distance in these cases. The warranty also comprises roadside assistance on a 24 × 7 basis for 5 years in India in case any assistance is required in the event of a breakdown/tow-away situation.
MG also offers free labour services five times a year. Therefore, the scheduled services during the warranty period will not lead to any labour costs. However, normal wear and tear items such as the braking pads, clutch parts, bulbs, and tyres shall not be covered since they have a life expectancy and should not be warranted.
Related Read: What is a Car Warranty, and How Does It Work?
MG Hector Car Warranty Coverage Details
MG Motor India’s standard factory warranty covers repair or replacement of parts that fail due to manufacturing or material defects during the warranty period. So if a component fails because it wasn’t made right, MG will fix it at no extra cost under the warranty.
The warranty also includes different warranty durations for specific parts, for example, the 12V/48V battery and tyres are covered separately for a shorter period, and the infotainment system has its own timeframe.
Coverage is valid for 5 years with unlimited kilometres on private vehicles and 5 years / 1.5 lakh km for commercial vehicles, whichever comes earlier.
Components Covered under MG Hector Warranty
The MG Hector is protected from manufacturing defects in materials and workmanship under the standard factory warranty called MG Shield. If a part of the car fails because it was not manufactured correctly, a replacement or repair will be done by MG as per warranty conditions. This coverage applies from the vehicle’s delivery and remains valid within the defined time and kilometre limits.
Here are the parts that are included, as well as their respective warranties:
- Engine & Transmission Components: Covers internal mechanical parts affected by manufacturing or material defects; failures not caused by misuse, accidents, or poor maintenance are eligible for repair or replacement.
- Electrical & Electronic Systems: Includes factory-fitted electrical components and wiring if they fail due to defects, so issues not related to external damage or modifications are covered.
- Infotainment System (10.4-inch Touchscreen): Covered for 3 years from the date of delivery against manufacturing defects, since this system has a defined warranty period separate from the main vehicle warranty.
- 12V / 48V Battery: Covered for 1 year under the standard warranty; hence, battery failures caused by manufacturing defects during this period can be claimed.
- Tyres: Covered for 1 year against manufacturing defects only, so damage due to road conditions, cuts, or regular wear won’t be covered.
- Suspension & Steering Components: Covered if failure occurs due to manufacturing defects, provided the damage wasn’t caused by overloading, accidents, or rough usage.
- Air-conditioning System: Factory-installed AC components are covered against defects and cooling issues caused by faulty parts.
- Body & Chassis (Manufacturing Defects Only): Covered only if defects originate from the manufacturing process, because external damage, corrosion due to the environment, or poor care isn’t included.
- Factory-fitted Safety Systems: Includes components related to braking and safety systems, as long as the failure is due to a defect and not normal wear or external impact.
In short, all vehicle parts are covered if the failure is due to a manufacturing or material defect, but each component must meet MG’s warranty conditions. Normal wear items won’t qualify, and owners must follow the recommended service schedule, since skipping maintenance can invalidate claims.
Components Not Covered under MG Hector Warranty
Though the MG Hector has a reasonably long list of warranty coverage items, not all parts fall under it, as certain parts are expected to wear out over time. Therefore, MG has clearly outlined certain exclusions so that customers are aware of the areas that cannot be warranted.
Components listed below shall not be included within the MG Hector warranty:
- Periodic Maintenance Parts: Includes components replaced during routine servicing, like engine oil, filters, fluids, and lubricants, because these components naturally require routine replacement and are not related to product defects during manufacturing.
- Wear and Tear Components: These include clutch assemblies, shock absorbers, brake pads, brake shoes, and brake discs, as well as brake drums, because these components are subject to wear and tear and therefore cannot qualify for any warranty.
- Rubber and Consumable Parts: Belts, hoses, rubber parts, wiper blades, linings, plugs, bulbs, and fuses are not included in the list since their life spans greatly depend on driving.
- Tyres (Beyond Limited Period): The tyres are warranty-covered for only 1 year against any manufacturing defect, and so cuts, damages, punctures, or road damage will not be warranty-claimable.
- 12V / 48V Battery (Beyond Limited Period): The battery is protected only for 1 year, so battery degradation in terms of age, usage, or maintenance issues cannot be claimed after 1 year.
- Infotainment System (After 3 Years): The warranty for the touchscreen infotainment system is 3 years, so any problems that arise thereafter shall not be covered under the general warranty.
- Damage Due to Accidents or Collisions: Any component damaged because of accidents, impacts, or external force isn’t covered, since warranty protection applies only to manufacturing defects.
- Misuse, Neglect, or Inappropriate Handling: Failures due to overloading, aggressive driving, neglecting the recommended maintenance schedules, and lack of maintenance will not be acceptable in warranty cases.
- Unauthorised Modifications and Alterations: In cases where the car has been altered through the use of unauthorised accessories or from factory specifications, none of the failures associated with these factors may be claimed under warranty.
- Commercial Use Restriction: Even commercial vehicles come under the warranty agreement. However, claims made after 5 years or 1.5 lakh kilometres won’t be considered, since the warranty period remains valid for whichever comes earlier.
In conclusion, the MG Hector Warranty protects against manufacturing defects, as well as defects in materials, but does not cover wear and tear and damages arising from external components and factors. As such, customers must follow the recommended maintenance programme and drive their cars carefully, as otherwise their claims might be rejected.
MG Hector Extended Warranty Plans
MG Motor India offers extended protection for the Hector through its MG Shield Protect Plans, which are designed to keep ownership stress-free even after the standard warranty period. These plans focus mainly on maintenance cost protection, so owners don’t have to worry about rising service expenses later on. Since the Hector already comes with a strong after-sales package, the extended plans work as an added layer of reassurance rather than a replacement.
Under MG Shield, owners can choose between Classic and Premium maintenance plans. Both are available for petrol and diesel variants, and they can be selected for either three or five years, depending on driving needs.
The Classic plan covers all scheduled maintenance costs, while the Premium plan goes a step further and also includes wear-and-tear components. However, costs related to tyres, batteries, or accident-related damage aren’t included, and that’s something buyers must remember.
Here’s a breakdown of the available plans and their prices:
| Plans | Price |
| Classic Protect Plan (Petrol) | 3-years / 30,000 km: ₹8,0005-years / 50,000 km: ₹13,000 |
| Premium Protect Plan (Petrol) | 3-years / 30,000 km: ₹30,0005-years / 50,000 km: ₹55,000 |
| Classic Protect Plan (Diesel) | 3-years / 45,000 km: ₹15,0005-years / 75,000 km: ₹28,000 |
| Premium Protect Plan (Diesel) | 3-years / 45,000 km: ₹50,0005-years / 75,000 km: ₹80,000 |
MG also links these plans with its 3-60 assured buyback programme, which guarantees 60% of the ex-showroom value after three years. Hence, the extended plans help reduce long-term costs and ensure stress-free ownership.
MG Hector Warranty Claim Process
Submitting a warranty claim for your MG Hector is usually a smooth process, provided the correct steps are followed and the vehicle is inspected at an authorised MG service centre:
Step 1: Verify Your Warranty Coverage
You should be clear on the terms and conditions related to the warranty offered to you and the list of authorised service centres that will work on your warranty. This becomes extremely important if you have more than one car.
Step 2: Clearly Note the Issue
It is essential to document your claim. Make a note of when the condition started, the nature of the problems you witnessed, and any unusual sounds, smells, and indicators. If the condition is visible, take photographs and/or videos. In addition, make a note of when the same component was previously repaired/replaced, as this enhances the diagnosis of the condition.
Step 3: Contact MG Motor or the Warranty Provider
Once you’ve gathered the details, reach out to MG Motor India or the provider of your extended warranty plan. Keep your VIN, warranty booklet, and a brief explanation of the issue ready. This makes communication easier and ensures you receive accurate guidance on what to do next.
Step 4: Visit an Authorised MG Service Centre for Inspection
Warranty claims can’t be processed unless the inspection is conducted at an authorised MG service centre. Visit the workshop you’re directed to and explain the issue to the service advisor. They’ll inspect the Hector and determine whether the fault resulted from a manufacturing defect.
Carry all relevant documents, including warranty papers, service records, maintenance history, and any supporting images. You should also request a copy of the inspection report for your reference.
Step 5: Follow Up Until the Claim Is Closed
After inspection, the service centre submits its findings to MG Motor India. Approval may take some time, so ask for an estimated timeline and follow up politely. Keep notes of all communication.
If the claim is approved, MG will repair or replace the defective component at no cost, since both labour and parts are covered under the warranty or MG Shield plan. If the claim is declined, you can appeal the decision using inspection reports, service history, and supporting evidence, explaining why the case deserves a review.
Conclusion
The MG Hector warranty provides excellent coverage against manufacturing and material defects, giving buyers the confidence and peace of mind to drive their cars from day one of their purchase. This warranty provides extended coverage of five years and unlimited kilometres for private cars and also offers roadside assistance and free labour services from MG Motors.
MG Shield Protect Plans further extend peace of mind by controlling maintenance costs over time. Since exclusions apply to wear-and-tear and accident-related damage, owners must follow service schedules carefully, hence making informed use of the warranty benefits.
FAQs about MG Hector Warranty
Q. For how many years is the MG Hector warranty valid in India?
The MG Hector comes with a 5-year unlimited kilometre warranty for private owners and 5 years or 1.5 lakh km (whichever comes first) for commercial use, so distance usually won’t be a concern for personal buyers.
Q. Are wear and tear components warranted by the MG Hector?
No, items such as brake pads, components of the clutch, tyres, and batteries after their free warranty period are not included, since they are bound to wear out with time.
Q. Are the MG Shield Protect Plans available for purchase after the car has been bought?
MG Hector customers can purchase protection plans within a year of purchase or usage of 10,000 kilometres for petrol and 15,000 kilometres for diesel, whichever comes earlier.
Q. Will skipping a scheduled service impact my MG Hector warranty claim?
Yes, it can. Claims on the warranty can possibly be denied in case the suggested services have not been carried out; regular maintenance is essential.
Q. What if my MG Hector warranty claim is denied?
In cases when a claim is rejected, you can appeal by providing reports of your car’s service and inspection history, as there might be a re-evaluation of your claim by MG in consideration of proper grounds.
