Managing toll payments has become seamless in India thanks to FASTag. With automatic toll deductions and reduced wait times, it’s now a must-have for all vehicle owners. Karur Vysya Bank (KVB), a trusted name in Indian banking, offers FASTag services that are easy to use and supported by strong customer care.
This blog offers a complete breakdown of KVB’s FASTag services, from application procedures to common troubleshooting tips. It will help you understand how to get the most out of your KVB FASTag.
Overview of KVB’s FASTag Services
Karur Vysya Bank is an authorized issuer of FASTag under the National Electronic Toll Collection (NETC) program by NPCI. The bank provides FASTag services for both private and commercial vehicles. KVB FASTag enables cashless toll payments at over 1000+ toll plazas across India.
Their platform allows customers to:
- Apply for FASTag online or offline
- Recharge using multiple payment modes
- Access customer support through dedicated helplines
- Track transaction history and balances
With a user-friendly web portal and SMS alerts, KVB ensures transparency and ease of use for all FASTag users. It also supports regulatory compliance by offering KYC-based applications and secure backend integration with NHAI infrastructure.
Benefits of Using FASTag
- Time-saving: No need to stop and pay at toll booths
- Fuel-efficient: Continuous vehicle flow reduces fuel consumption
- Cashless transactions: Linked to prepaid wallets or bank accounts
- SMS alerts: Real-time updates on toll deductions and balances
- Online recharge: Recharge anytime, anywhere
- Accepted nationwide: Usable at all NHAI-authorized toll plazas
These benefits make FASTag a practical and mandatory addition for all vehicles in India. With KVB’s support, the experience becomes even more reliable and secure.
How to Apply for KVB FASTag
Online Method:
- Visit the official KVB FASTag portal
- Click on “Apply Online”
- Fill in details:
- Vehicle Registration Number
- Owner’s name and contact information
- Upload scanned documents:
- Registration Certificate (RC)
- KYC (Aadhaar, PAN, etc.)
- Passport-size photo
- Make online payment via debit card, UPI, or net banking
- Submit the application
Once verified, the FASTag will be dispatched to your registered address. You’ll get a tracking ID via SMS or email.
Offline Method:
- Visit any KVB branch or POS agent at toll plazas
- Submit filled application form along with physical documents
- Pay the required fees
- FASTag will be issued and activated on the spot
Online applications are preferred for their convenience, but offline methods work well for users needing assistance.
Documents Required for KVB FASTag
Before applying, keep these documents ready:
- Vehicle RC (Registration Certificate)
- KYC Documents:
- Aadhaar Card / PAN / Passport / Voter ID
- Passport-size Photograph
- Address proof (if not mentioned on the RC or KYC documents)
Ensure that all documents are legible and valid. For commercial vehicles, additional documentation such as fleet proof or permits may be needed. Incomplete submissions may delay processing or lead to rejection.
Fees and Charges by KVB
| Charge Type | Amount |
| Tag Issuance Fee | Rs.100 (one-time) |
| Refundable Security Deposit | Rs.150 to Rs.500 (based on vehicle type) |
| Minimum Wallet Balance | Rs.100 to Rs.300 |
| Reissuance (in case of damage/loss) | Rs.100 |
- Toll charges: Deducted as per actual NHAI toll rates
- Account closure: Refund of security deposit post dues clearance
No hidden charges are applied, and all fees are clearly outlined during the application process. Charges may vary slightly depending on promotions or updates by KVB.
How to Recharge Your KVB FASTag
Recharging your KVB FASTag is easy and can be done via:
- KVB FASTag customer portal
- UPI (by entering your tag’s virtual ID)
- Net Banking / Debit or Credit Card
- Auto-recharge setup through bank account
Ensure that the FASTag wallet maintains the minimum required balance. Recharge history and wallet balance are accessible through the portal, and you receive SMS alerts for every transaction. Timely recharges ensure smooth toll payments without delays or double tolls.
KVB FASTag Customer Support Details
For queries or assistance, KVB provides multiple customer care options:
- Toll-Free Number: 1800 102 1916
- Email: [email protected]
- Website: www.kvb.co.in
Customer care can help with:
- Login or activation issues
- Balance inquiries
- Transaction disputes
- Tag reissuance or closure
Customer support is typically available on working days during business hours. It’s advisable to have your vehicle number and registered mobile number ready when contacting customer service.
How to Check Karur Vyasya Bank (KVB) FASTag Balance and Validity?
You can check your KVB FASTag balance using:
- SMS Alerts: Sent after every transaction
- KVB FASTag portal: Login to view dashboard
- Customer care: Call and verify balance
Make it a habit to check balance before long journeys. Maintaining a healthy balance prevents penalties and ensures hassle-free toll clearance.
Common Problems and How to Resolve Them
- Tag not scanned: Check if it is affixed correctly and account has sufficient funds
- Double deduction: Raise a dispute with toll receipt and tag details
- Login issues: Use ‘Forgot Password’ or contact support
- Low balance warnings: Recharge promptly or enable auto-recharge
- Invalid tag error: Reissue tag via KVB portal or nearest POS
Most issues are minor and can be resolved quickly via customer care or by visiting a KVB branch. Always ensure that KYC and vehicle details are up to date.
Conclusion
Karur Vysya Bank offers a reliable and transparent FASTag experience backed by strong customer support. Whether you drive occasionally or travel daily across toll plazas, a KVB FASTag simplifies payments, saves time, and ensures legal compliance. With both online and offline application options, real-time recharges, and competitive fee structure, KVB makes FASTag ownership hassle-free.
For existing KVB customers, linking your FASTag to your savings account or wallet adds another layer of convenience. If you haven’t yet moved to FASTag, applying through KVB is a smart and straightforward choice.
FAQs about KVB FASTag
Q. Is KVB FASTag accepted at all toll plazas?
Yes, KVB FASTag is accepted at all NHAI-authorised toll plazas across India. It operates under the NETC (National Electronic Toll Collection) program. This ensures seamless toll payment at national and state highways using RFID technology.
Q. How long does KVB take to deliver FASTag?
If you apply online, the KVB FASTag is usually delivered within 5 to 7 working days. Delivery time may vary slightly depending on your location and logistics. You can also track the delivery through the bank or courier tracking link.
Q. Can I use one FASTag for two vehicles?
No, one FASTag is linked to the vehicle’s registration number and cannot be shared. Each vehicle must have its own unique FASTag issued and activated separately. Using one tag for multiple vehicles is not permitted by NETC guidelines.
Q. What happens if my FASTag gets damaged?
If your KVB FASTag is damaged or not scanning properly, you should report it to KVB customer care. They will guide you through the reissue process after verification. A nominal replacement fee may be applicable depending on the bank’s policy.
Q. Can I recharge KVB FASTag using UPI?
Yes, you can easily recharge your KVB FASTag using UPI apps like PhonePe, GPay, or Paytm. Use the virtual FASTag UPI ID (e.g., vehiclenumber@kvb) to add funds. The recharge is processed instantly and reflects in your tag balance in real time.
