Audi Car Warranty Explained: Coverage, Duration, & Claim Process

Audi cars are renowned for their comfort, high-tech design, and exceptional performance on the road. To safeguard your investment and ensure peace of mind, Audi supports its cars with a comprehensive warranty programme. All new Audi vehicles sold in India come with a standard factory warranty.

In addition to this base coverage, Audi offers optional extended coverage, including a new long-term coverage option that lasts 10 years or 2,000,000 km. Therefore, Audi owners can enjoy their cars with peace of mind, knowing they are worry-free on the road.

In this guide, we break down the basics of the Audi car warranty, including its contents, duration, and the process for claiming the warranty, to ensure you drive with confidence and clarity.

Overview of Audi Car Warranty in India

Audi India provides a robust warranty policy through its authorised dealer network. All new Audis have an initial basic warranty of 2 years/unlimited kilometres of usage by default. According to this policy, Audi India is entitled to either repair or replace any parts that are found to be defective due to material or workmanship issues.

Along with the factory warranty, Audi India has recently introduced a long-term ownership plan that allows customers to purchase a warranty of up to 10 years (or 200,000 km). This extension is valid for one to two years, obtained either during the purchase period or prior to the expiration of the original warranty.

These warranty schemes are designed to provide Audi car owners with the assurance that they can receive quality service and authentic parts in the event of a car issue.

Audi Car Warranty Coverage Details

Audi’s policy states that whenever a defect in material or workmanship requires repair or replacement, it will be done at no additional cost. Practically, this will imply that the engine, transmission, drivetrain, suspension, steering, electrical systems, and other essential components will be covered in the event of failure due to manufacturing defects.

Owners should have their vehicles serviced regularly. During the warranty period, Audi does not charge for repairs provided they are covered under the warranty. In addition to the standard warranty, Audi also offers several extended warranty options.

According to Audi India, warranty repairs are performed at authorised Audi dealers. This ensures that trained technicians use authentic Audi components in their work. The official guidelines of Audi also instruct buyers to contact an Audi dealer or the Audi India call centre for warranty support.

With the arrangement of authorised repair shops, the owner is assured of quality repairs that meet Audi specifications and maintain the vehicle’s value.

Components Covered under the Audi Car Warranty

The Audi car warranty protects most major vehicle systems against defects. Generally, any component that fails due to a manufacturing defect is covered under warranty. Key examples include:

• Engine and Drivetrain: Major engine components, including the engine block, crankshaft, pistons, cylinder head, oil pump, and related internals, are covered. The drivetrain is also protected. Any defect in these parts that causes failure will be repaired under warranty.
• Transmission and Gearbox: This includes the gearbox casing, gears, transmission control modules, and related parts. Faults in the transmission due to manufacturing issues will be fixed or replaced by Audi.
• Electrical and Electronics: Critical electrical systems are covered. This generally includes the vehicle’s main wiring harness, engine control unit (ECU), sensors, alternator, starter, and even infotainment or navigation electronics. If any of these fail because of a production defect, Audi will replace or repair them under warranty.
• Suspension and Steering: Components that ensure ride comfort and handling are included. For example, shock absorbers, struts, springs, control arms, and the steering rack/column are covered. If these items fail due to a workmanship defect, Audi will provide warranty service.
• Air Conditioning and Climate Control: The heating/cooling systems are protected. Parts such as the air-conditioning compressor, condenser, evaporator, heater core, and cooling fans are covered under warranty. Defects in these components will be repaired at no cost during the warranty period.

Each of the above categories is covered as long as the failure is due to a defect in the product. Audi will use genuine parts for replacements, maintaining the car’s reliability and resale value.

Components Not Covered under the Audi Car Warranty

Audi’s warranty is generous, but it has standard exclusions common to most manufacturers. Owners should be aware of what is not covered:

• Wear and Tear Parts: Items that naturally wear out with use are excluded. This typically includes brake pads and discs, clutch facings, tyres, windscreen wiper blades, air filters, and light bulbs.

For example, brake pads will wear down over time and are not covered by warranty; only defects in brake components might be. Bulbs, filters, and similar consumables are not covered under this warranty.

• Cosmetic Damage: Dents, scratches, paint fading, upholstery stains or tears, and other cosmetic imperfections are not covered. These do not affect the vehicle’s mechanical performance and are excluded from the warranty.
• Routine Maintenance: Normal maintenance services are the owner’s responsibility. The warranty does not pay for any scheduled service work. Only repairs needed due to defects are covered.
• Damage from Negligence or Misuse: Any problems caused by abuse, neglect, or improper use void the warranty for those items.

For instance, using the wrong oil, skipping oil changes, off-roading your Audi in a way that damages parts, or installing unauthorised aftermarket modifications can lead to denial of warranty claims. Audi’s warranty requires that the vehicle be used and maintained responsibly.

• Accident or Environmental Damage: Any damage due to accidents, fire, flooding, hail, or other external events is not covered. If the car is involved in a crash or gets waterlogged, repairs are not covered by the standard warranty.

The warranty only covers failures resulting from manufacturing or assembly defects. The owner must pay for everyday wear and tear, cosmetic issues, and damage caused by outside forces.

Audi Extended Warranty Plans

Through the Audi CarLife programme, you can extend your protection beyond the standard warranty, typically at a modest additional cost. The main options are:

• Extended Warranty (Years 3–5): This plan extends your original warranty by 2 years, covering the 3rd, 4th, and 5th years after purchase. It provides the same protection for mechanical and electrical components and includes unlimited kilometres, making it ideal for high-mileage users.
• Long-Term Warranty (Up to 10 Years): Audi India’s new programme lets you extend your warranty for up to 10 years or 200,000 km. You can buy it in one- or two-year increments before your current warranty expires—for example, to stay covered through the 6th or 7th year.

Owners have a set window to buy an extended plan. Audi lets you purchase the Extended Warranty either at the time of car purchase or at any time before the original warranty expires. The plan is serviced through authorised Audi centres and covers nearly the same components as the factory warranty.

Audi Car Warranty Claim Process

Filing a warranty claim with Audi is straightforward if you follow the right steps. Here’s a step-by-step guide to ensure a smooth process:

Step 1: Review Your Warranty Papers

Begin by locating your Audi warranty booklet and the corresponding purchase invoice. Verify the warranty terms: what components are covered, the duration/mileage limits, and any exclusions. Knowing the exact coverage of your warranty is crucial.

It’s also wise to note the vehicle’s VIN (Vehicle Identification Number) and warranty registration details. Being informed about your warranty beforehand helps avoid confusion later.

Step 2: Document the Issue

When you notice a problem with your Audi, record the details as clearly as possible. Note the date and mileage, and describe the symptoms (e.g. strange noises, loss of power, warning lights). If possible, take photos or videos of the issue (such as an oil leak or a dashboard warning light).

Also, gather your maintenance records; proof of regular servicing can support your claim. Clear documentation will help the service advisor understand the issue and will serve as evidence if the warranty claim is ever questioned.

Step 3: Contact Audi (Authorised Dealer/Call Centre)

Next, reach out to your nearest authorised Audi dealer or the Audi India customer service. Audi explicitly suggests contacting its call centre or dealer for warranty claims.

Provide them with your car’s VIN, a summary of the issue, and your warranty details. The dealer will verify your coverage and instruct you on the next steps. 

Step 4: Schedule an Inspection at an Authorised Service Centre

Take your Audi to the authorised dealer that services your car. Only authorised Audi centres can process warranty repairs under the terms. Upon arrival, please provide them with your warranty booklet, service records, and any other relevant documentation you have prepared.

After inspection, the service advisor will determine if the problem is covered by warranty. If it is, they will carry out the necessary repairs or part replacements at no charge.

Step 5: Follow-up on the Claim

Once the dealer submits the claim to Audi India, a waiting period may occur as Audi reviews and approves the repairs. Don’t hesitate to ask the service advisor for an estimate of how long the authorisation will take. Keep a record of all communications.

If your claim is approved, the repairs will be made at no additional cost. If a claim is rejected, Audi or the dealer should provide a reason. If you disagree, remember that you have the right to appeal. Gather your evidence and present your case politely to Audi customer support.

Summary

Audi’s warranty programme is designed to deliver worry-free ownership. With a 2-year unlimited-km basic warranty covering nearly all key components, owners are protected from manufacturing defects right from day one. The coverage extends to engines, transmissions, electronics, and more; all repairs are done at authorised Audi centres with genuine parts. 

In short, whether you stick to the standard warranty or add an extension, Audi’s coverage helps protect your car’s value and keeps you confidently on the road.

FAQs about Audi Car Warranty